by Gene Alvarez | November 3, 2008 | Comments Off
I moved to a new home in a new state this year and as part of that move is the joy of re-registering your vehicles in another state. It is events like these that high light how good or bad an organization’s web site is. In the State of Connecticut you must have a Vehicle [...]
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Category: Uncategorized Web and CRM Tags: CRM, Customer Experience, e-commerce, eCRM, Website
by Gene Alvarez | October 20, 2008 | Comments Off
Wow, what a week! Symposium was great, lots of client interaction creating all sorts of feedback as two major concerns hung over every ones heads. The economy and the up coming election. How would these two interrelated topics impact IT in 2009 and beyond? I know I had some great discussions with clients about both topics as we delved into these macro issues ripple affect on [...]
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Category: Uncategorized Web and CRM Tags: CRM, eCRM, Web and CRM
by Gene Alvarez | October 6, 2008 | Comments Off
Today is a tough day on Wall St and eBay’s cut of 1000 people didn’t help. However at the same time eBay purchased Bill Me Later adding to its payment options. Perhaps eBay will be able to package Bill Me Later with Paypal into a bundled payment service for all e-commerce sellers to use. Certainly, this will [...]
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Category: Uncategorized Tags: CRM, e-commerce, eBay, ecommerce, eCRM, Internet selling
by Gene Alvarez | September 16, 2008 | Comments Off
I spent the day at our Web Innovation Summit speaking with attendees and presenting on how communities can and are changing the way we sell. There were some very interesting questions such as does communities work for all industries and business models? Can communities work for products that are not traditional retailer merchandise? What about regulated industries? Although all the answers to [...]
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Category: Uncategorized Tags: Community, e-commerce, Social Software, Web 2.0
