by Gene Alvarez | February 2, 2011 | 1 Comment
The time is running out fast on our early bird discount which expires on 2/4/2011 and I wanted to let you know that we have put together an agenda for a premier event that will enable CRM business, marketing and IT leaders to succeed in this ever changing environment of technologically empowered customers. I’ve worked with my track leaders on the Gartner Customer [...]
Category: Applications CRM e-commerce Social CRM Uncategorized Web and CRM Tags:
by Gene Alvarez | January 17, 2011 | Comments Off
2010 was one of the busiest years for e-commerce since the dotcom boom with many organizations upgrading or launching new e-commerce sites. These organizations were driven by the economy and by moves made by leaders such as Amazon, eBay and others and by a desire to enable business owners to control many aspects of thier website’s content, product catalog, pricing, promotions [...]
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Category: Applications e-commerce Uncategorized Web and CRM Tags: CRM, e-commerce E-Commerce, ecommerce, eCRM
by Gene Alvarez | July 21, 2010 | 1 Comment
After reading “Facebook, MySpace Get Failing Grade on Customer Satisfaction” in PC Magazine http://www.pcmag.com/article2/0,2817,2366730,00.asp I started to think about what is it that I like or dislike about my favorite online community. What I discovered was the stickiness of my favorite online community was communication with people that I am interested me and that I [...]
Category: Uncategorized Web and CRM Tags: Online Communities, social, Social Software, Web 2.0
by Gene Alvarez | May 24, 2010 | 2 Comments
Over the past month there have been several announcements in the E-Commerce market. These announcements range from vendor partnerships such as demandware’s Link partner community to the purchase of minority a interest in a competitor such as GSI Commerce’s deal with Intershop Communications AG, and more. However, the biggest to date is IBM’s announcement to [...]
Category: Uncategorized Tags: CRM, e-commerce, e-commerce E-Commerce, eCRM, IBM, Sterling Commerce
by Gene Alvarez | January 29, 2010 | Comments Off
One of the things I have noticed over the years is that websites continually change their UI without much notice. This common place practice follows what many software firms have done to their enterprise customers. However, today I visited a site that did something different. Http://www.corporateperks.com/ offered a Guide-bot (after logging in) that asks if [...]
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Category: Uncategorized Web and CRM Tags: CRM, e-commerce E-Commerce, E-retailing, eCRM, online selling, web
by Gene Alvarez | September 21, 2009 | 3 Comments
In a discussion with others about whether to Tweet or Blog, and if tweets are of value to the followers, I came to the realization that it is not the value of one individual social tool (Twitter, Facebook, YouTube, eblogger, etc). The value is in the collection of tools one uses to communicate with their [...]
Category: Uncategorized Tags: CRM, Customer Experience, Web 2.0
by Gene Alvarez | June 24, 2009 | 1 Comment
An interesting story on a court ruling that enabled students to rate teachers sparked an equally interest discuss discussion around reviewing people performance. As the e-commerce person here, I have been talking with clients about product rating for years. It has been my belief that with all product review ratings the reader should apply the [...]
Category: Uncategorized Web and CRM Tags: CRM, e-commerce, eCRM, product ratings, product reviews, Web 2.0
by Gene Alvarez | June 5, 2009 | Comments Off
An interesting phenomenon that I am seeing is that a company can go bankrupt and yet its online store can outlive the physical business. Take for example Linen – N – Things (www.lnt.com) and Circuit City (http://www.circuitcity.com/) both who filed for bankruptcy and closed their stores in 2009 have new owners of their website operations. [...]
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Category: Uncategorized Web and CRM Tags: CRM, e-commerce, E-retailing, eCRM, Retail
by Gene Alvarez | February 24, 2009 | Comments Off
Well after a bout with laptops that were either stepped on by a fellow traveler or died while in front of a client. I’ve finally back online with yet another loaner until my laptop reachs full health. Anyway, I’m at our mobile and wireless show and one of the keys words on attendee lips is [...]
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Category: Uncategorized Web and CRM Tags: Add new tag, CRM, e-commerce, ecommerce, eCRM, m-commerce, mobile, mobile commerce
by Gene Alvarez | November 12, 2008 | 1 Comment
Well I had written about my adventures of using the CT DMV site to guide me through registering a vehicle so when I went to register the second vehicle I had fewer problems with the DMV and some new ones with a bank. I had paid off my motorcycle in 2000 however my old NY [...]
Category: Uncategorized Tags: CRM, eCRM, Web and CRM, Web Customer Experience
