Gene Alvarez

A member of the Gartner Blog Network

Entries Categorized as 'Uncategorized'


Making the last mile easier remains a challenge

by Gene Alvarez  |  February 27, 2014  |  Comments Off

Getting the product to customer when they want it is as important as the design and functionality of the site. Organizations need to remember that the last mile matters to the customer because all of the value of online shopping can disappear when a product arrives late.

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Category: CRM e-commerce Uncategorized     Tags: , , , , , , ,

News on The Customer 360 Summit, Early Bird Discount Deadline is Coming Near

by Gene Alvarez  |  February 2, 2011  |  Comments Off

  The time is running out fast on our early bird discount which expires on 2/4/2011 and I wanted to let you know that we have put together an agenda for a premier event that will enable CRM business, marketing and IT leaders to succeed in this ever changing environment of technologically empowered customers.  I’ve worked with my track leaders on the Gartner Customer […]

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Category: Applications CRM e-commerce Social CRM Uncategorized Web and CRM     Tags:

E-Commerce Rational Exuberance

by Gene Alvarez  |  January 17, 2011  |  Comments Off

2010 was one of the busiest years for e-commerce since the dotcom boom with many organizations upgrading or launching new e-commerce sites. These organizations were driven by the economy and by moves made by leaders such as Amazon, eBay and others and by a desire to enable business owners to control many aspects of thier website’s content, product catalog, pricing, promotions […]

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Category: Applications e-commerce Uncategorized Web and CRM     Tags: , , ,

People Are the “Killer App” of Social Software

by Gene Alvarez  |  July 21, 2010  |  1 Comment

After reading “Facebook, MySpace Get Failing Grade on Customer Satisfaction” in PC Magazine http://www.pcmag.com/article2/0,2817,2366730,00.asp I started to think about what is it that I like or dislike about my favorite online community. What I discovered was the stickiness of my favorite online community was communication with people that I am interested me and that I […]

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Category: Uncategorized Web and CRM     Tags: , , ,

The Changing E-Commerce Landscape – IBM and Sterling Commerce

by Gene Alvarez  |  May 24, 2010  |  2 Comments

Over the past month there have been several announcements in the E-Commerce market. These announcements range from vendor partnerships such as demandware’s Link partner community to the purchase of minority a interest in a competitor such as  GSI Commerce’s deal with Intershop Communications AG, and more. However, the biggest to date is IBM’s announcement to […]

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Category: Uncategorized     Tags: , , , , ,

Should you help customers with using your website?

by Gene Alvarez  |  January 29, 2010  |  Comments Off

One of the things I have noticed over the years is that websites continually change their UI without much notice. This common place practice follows what many software firms have done to their enterprise customers. However, today I visited a site that did something different. Http://www.corporateperks.com/ offered a Guide-bot (after logging in) that asks if […]

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Category: Uncategorized Web and CRM     Tags: , , , , ,

So what is in your Web 2.0 toolbox?

by Gene Alvarez  |  September 21, 2009  |  3 Comments

In a discussion with others about whether to Tweet or Blog, and if tweets are of value to the followers, I came to the realization that it is not the value of one individual social tool (Twitter, Facebook, YouTube, eblogger, etc). The value is in the collection of tools one uses to communicate with their […]

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Category: Uncategorized     Tags: , ,

How do you rate reviews?

by Gene Alvarez  |  June 24, 2009  |  1 Comment

An interesting story on a court ruling that enabled students to rate teachers sparked an equally interest discuss discussion around reviewing people performance. As the e-commerce person here, I have been talking with clients about product rating for years. It has been my belief that with all product review ratings the reader should apply the […]

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Category: Uncategorized Web and CRM     Tags: , , , , ,

Will Your Organizations URL Outlive Your Organization?

by Gene Alvarez  |  June 5, 2009  |  Comments Off

An interesting phenomenon that I am seeing is that a company can go bankrupt and yet its online store can outlive the physical business. Take for example Linen – N – Things (www.lnt.com) and Circuit City (http://www.circuitcity.com/) both who filed for bankruptcy and closed their stores in 2009 have new owners of their website operations. […]

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Category: Uncategorized Web and CRM     Tags: , , , ,

Back on the beat

by Gene Alvarez  |  February 24, 2009  |  Comments Off

Well after a bout with laptops that were either stepped on by a fellow traveler or died while in front of a client. I’ve finally back online with yet another loaner until my laptop reachs full health. Anyway, I’m at our mobile and wireless show and one of the keys words on attendee lips is […]

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Category: Uncategorized Web and CRM     Tags: , , , , , , ,