Getting the product to customer when they want it is as important as the design and functionality of the site. Organizations need to remember that the last mile matters to the customer because all of the value of online shopping can disappear when a product arrives late.
Entries Categorized as 'CRM'
by Gene Alvarez | February 27, 2014 | Submit a Comment
by Gene Alvarez | February 19, 2014 | Comments Off
My son took up skiing this year, which is great, but now I needed a new helmet since he was now using mine. We’ll my helmet is a XXL which turns out to be a hard size to find. So after trying a skis shop I thought that the web is the easier way to [...]
by Gene Alvarez | January 28, 2014 | Comments Off
Well because of my addiction to the ease to tweeting it have been a while since I have blogged. However, my new years resolution was to get back out there and mingle among the blogging community. During this winter I have been gathering information for presentations that I will be giving at a collection of [...]
by Gene Alvarez | February 2, 2011 | Comments Off
The time is running out fast on our early bird discount which expires on 2/4/2011 and I wanted to let you know that we have put together an agenda for a premier event that will enable CRM business, marketing and IT leaders to succeed in this ever changing environment of technologically empowered customers. I’ve worked with my track leaders on the Gartner Customer [...]