Gene Alvarez

A member of the Gartner Blog Network

Entries Categorized as 'CRM'


Making the last mile easier remains a challenge

by Gene Alvarez  |  February 27, 2014  |  Comments Off

Getting the product to customer when they want it is as important as the design and functionality of the site. Organizations need to remember that the last mile matters to the customer because all of the value of online shopping can disappear when a product arrives late.

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Category: CRM e-commerce Uncategorized     Tags: , , , , , , ,

The quest for a new helmet and website capabilities.

by Gene Alvarez  |  February 19, 2014  |  Comments Off

My son took up skiing this year, which is great, but now I needed a new helmet since he was now using mine. We’ll my helmet is a XXL which turns out to be a hard size to find. So after trying a skis shop I thought that the web is the easier way to […]

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Category: CRM e-commerce Web and CRM     Tags: , , ,

Digitalization of Commerce and Customer Experience the road to 2020

by Gene Alvarez  |  January 28, 2014  |  Comments Off

Well because of my addiction to the ease to tweeting it have been a while since I have blogged. However, my new years resolution was to get back out there and mingle among the blogging community. During this winter I have been gathering information for presentations that I will be giving at a collection of […]

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Category: CRM e-commerce Web and CRM     Tags:

News on The Customer 360 Summit, Early Bird Discount Deadline is Coming Near

by Gene Alvarez  |  February 2, 2011  |  Comments Off

  The time is running out fast on our early bird discount which expires on 2/4/2011 and I wanted to let you know that we have put together an agenda for a premier event that will enable CRM business, marketing and IT leaders to succeed in this ever changing environment of technologically empowered customers.  I’ve worked with my track leaders on the Gartner Customer […]

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Category: Applications CRM e-commerce Social CRM Uncategorized Web and CRM     Tags: