Gartner Blog Network

Posts from Date:   2010-1

Should you help customers with using your website?

by Gene Alvarez  |  January 29, 2010

One of the things I have noticed over the years is that websites continually change their UI without much notice. This common place practice follows what many software firms have done to their enterprise customers. However, today I visited a site that did something different. Http:// offered a Guide-bot (after logging in) that asks if […]

Read more »