Gene Alvarez

A member of the Gartner Blog Network

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Entries from May 2009

When is $10 worth it? Moreover, how a representative can save the day.

May 29th, 2009 · No Comments

Ok, I have been swamped with client inquiries, research and the upcoming Internet Retailer Conference (Come to my session if you are there it will be quite interesting. http://www.internetretailer.com/IRCE2009/session_detail.asp?sess_id=76 ). Anyway, I was up late last night planning my much-needed vacation and being a web person I used an online booking service that I [...]

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Tags: Web and CRM

What is Amazon?

May 12th, 2009 · No Comments

In a discussion on social software and online selling, Amazon is one of the most often used examples.
However, in the examples used in these discussions Amazon’s perceived image is different to each person. So as beauty is in the eye of the beholder. Amazon’s business model is in the eyes of the user. For example, [...]

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Tags: Web and CRM

Results from my little Twitter vs. Blog experiment.

May 8th, 2009 · No Comments

The other day in my blog, I asked my followers to vote. The vote was for me to tweet or blog. Additionally, I posted a link that asked my Facebook, Twitter, Linkedin, and Plaxo friends to “Please read my blog”. What I found out from this little experiment was interesting. Putting aside people saying I [...]

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Tags: Web and CRM

To Tweet or To Blog? That is the Question.

May 5th, 2009 · 3 Comments

OK, I admit it. I prefer to Tweet. There it is out. I have said it. I know I have not been the best and most diligent blogger and for my readers/followers I must apologize. I find Tweeting from my mobile device a much easy way to let my followers know what I am up [...]

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Tags: Web and CRM