by Gene Alvarez | May 29, 2009 | Comments Off
Ok, I have been swamped with client inquiries, research and the upcoming Internet Retailer Conference (Come to my session if you are there it will be quite interesting. http://www.internetretailer.com/IRCE2009/session_detail.asp?sess_id=76 ). Anyway, I was up late last night planning my much-needed vacation and being a web person I used an online booking service that I have [...]
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Category: Web and CRM Tags: CRM, Customer Centric Web Strategies, e-commerce, eCRM, Website, webstore
by Gene Alvarez | May 12, 2009 | Comments Off
In a discussion on social software and online selling, Amazon is one of the most often used examples. However, in the examples used in these discussions Amazon’s perceived image is different to each person. So as beauty is in the eye of the beholder. Amazon’s business model is in the eyes of the user. For [...]
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Category: Web and CRM Tags: Amazon, CRM, e-commerce, eCRM, Socail Software
by Gene Alvarez | May 8, 2009 | Comments Off
The other day in my blog, I asked my followers to vote. The vote was for me to tweet or blog. Additionally, I posted a link that asked my Facebook, Twitter, Linkedin, and Plaxo friends to “Please read my blog”. What I found out from this little experiment was interesting. Putting aside people saying I [...]
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Category: Web and CRM Tags: Communities, CRM, e-commerce, eCRM, Social Software
by Gene Alvarez | May 5, 2009 | 3 Comments
OK, I admit it. I prefer to Tweet. There it is out. I have said it. I know I have not been the best and most diligent blogger and for my readers/followers I must apologize. I find Tweeting from my mobile device a much easy way to let my followers know what I am up [...]
Category: Web and CRM Tags: Blogging, CRM, Social Software, Tweet, Twitter
