Gene Alvarez

As everyone watches the banks collapse and wall st numbers, there is a quite an undercurrent in this environment. It is times like this that web enables consumers and business to find savings.  Price checking is one of the most common web activities out there and I believe we will see a increase in web [...]

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As stay up late catching up on things, I can’t help but think of the many discussions I had with attendees of the Customer Relationship Management and our Web Innovations Summits. The one thing in common between the user attendees and the developer attendees was a concern that they are not delivering an engaging customer [...]

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I spent the day at our Web Innovation Summit speaking with attendees and presenting on how communities can and are changing the way we sell. There were some very interesting questions such as does communities work for all industries and business models?  Can communities work for products that are not traditional retailer merchandise? What about regulated industries?
Although all the answers to these [...]

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