by Gene Alvarez | September 30, 2008 | Comments Off
As everyone watches the banks collapse and wall st numbers, there is a quite an undercurrent in this environment. It is times like this that web enables consumers and business to find savings. Price checking is one of the most common web activities out there and I believe we will see a increase in web [...]
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Category: Web and CRM Tags: CRM, e-commerce, eCRM
by Gene Alvarez | September 21, 2008 | Comments Off
As stay up late catching up on things, I can’t help but think of the many discussions I had with attendees of the Customer Relationship Management and our Web Innovations Summits. The one thing in common between the user attendees and the developer attendees was a concern that they are not delivering an engaging customer [...]
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Category: Web and CRM Tags: CRM, Customer relationship Management, eCRM, Web 2.0, Web Customer Experience, web sites
by Gene Alvarez | September 16, 2008 | Comments Off
I spent the day at our Web Innovation Summit speaking with attendees and presenting on how communities can and are changing the way we sell. There were some very interesting questions such as does communities work for all industries and business models? Can communities work for products that are not traditional retailer merchandise? What about regulated industries? Although all the answers to [...]
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Category: Uncategorized Tags: Community, e-commerce, Social Software, Web 2.0
