Gartner Blog Network

The Battle of the BOM - Do We Even Understand the Terms of the Fight?

by Andrew White  |  May 29th, 2015

A colleague of mine (Michael Moran) shared with me an interesting blog: The Next Big Boom in PLM and ERP and the Battle Over mBOM Ownership.  Though this blog is from last year, I hear of this 'battle' (and business challenge) in various circles all the time.  It comes up...

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"Risk First, Security Second" in Real Life

by John A. Wheeler  |  May 29th, 2015

In my previous blog post, I utilized the analogy of a race car vs. an armored car to demonstrate the need for a "Risk First, Security Second" approach to digital business. Well, never did I believe that someone would actually demonstrate this analogy in real life - until yesterday. As...

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Everything You Wanted To Know About CX But Were Afraid to Ask

by Martin Kihn  |  May 29th, 2015

This week Gartner releases its Customer Experience Special Report. Those of you who have not – ahem – experienced such an exhibit are in for a treat: it is a compendium of over fifty original research notes around a single theme, on topics ranging from the role of social CRM...

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InsideSales.com Buys C9- Let the Fun Begin

by Todd Berkowitz  |  May 29th, 2015

Yesterday morning, InsideSales.com announced an acquisition of C9, a deal between two of the major players in the predictive sales analytics market. (You can read the Gartner First Take about the deal here). Viewed in isolation, the deal makes perfect sense. The companies weren't really direct competitors as InsideSales.com targets inside...

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McKinsey Acquisition Underscores What We've Known for a While

by Richard Fouts  |  May 18th, 2015

The competitive battlefield for digital marketing agency services just got a little more interesting with McKinsey’s acquisition of Lunar, a design firm in San Francisco. With this move, McKinsey acknowledges an important learning of the past decade: that while many marketers define their customers through profiles and personas, they lack...

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The Rise of the Digital Risk Officer

by Heather Levy  |  May 27th, 2015

As companies integrate digital technologies into more business processes, they will accrue benefits like agility, competitiveness, reaction time and reach. They will also expose themselves to greater security threats related to digital business innovation. These threats will require a more sophisticated response and a greatly expanded portfolio beyond traditional risk...

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Analytic Applications

by Jackie Ryan  |  April 10th, 2015

Analytic applications are packaged business intelligence (BI) capabilities for a particular domain or business problem. Flexible, traditional BI tools often lack the "packaging" required to facilitate adoption among most employees. Examples of packaging include a user interface suitable for casual users, predefined integration with standard business process applications, issue-specific data...

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#eSports engaging a generation

by Joerg Fritsch  |  May 27th, 2015

Professional video gaming has created a new cohort of superstars, prizes and fans with large scale gaming tournaments and players taking home more than a million USD of annual prize money. Alastair Aiken, an established Web Video Star better known as Ali-A, believes competitive gaming will soon be seen as...

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Revving Up for the London Customer Strategies Summit

by Don Scheibenreif  |  May 27th, 2015

In two short weeks, I will have the privelege of delivering the opening keynote for Gartner's  Customer Strategies and Technologies Summit in London on June 10-11 at the Lancaster London Hotel in Hyde Park. You can find all the details, including the full agenda here. The title of my presentation is "Customer...

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Keeping Busy with Data Strategy

by Doug Laney  |  May 27th, 2015

Occasionally new or prospective clients inquire about how we analysts specifically are helping business and technology leaders accelerate and improve their information and analytics related capabilities. Well, as part of Gartner's new Data Strategy research team, here are just some of the topics that have been keeping me busy researching,...

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Future Data Centers are Not Software Defined, They're Enterprise Defined

by Dave Cappuccio  |  May 24th, 2015

There are times in life (and especially within IT) when we must realize that not all things can be delivered (and defined) by software or marketing.  I suppose this realization comes after years of seeing interesting ideas in software and delivery models turn into marketing hype and a distorted understanding...

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