Gartner Blog Network

Entries Tagged as 'reputational risk'

The Best Guarantors of Brand and Reputation Are Good People

by French Caldwell  |  May 1, 2014  |  2 Comments

Last week my colleagues Andrew Walls, Stessa Cohen and I published the “Regulated Social Media Survival Guide.”  While not all enterprises have strict regulations that limit how they can use social media, all do have in common the need to manage risk to brand and reputation.  I’ve been at the MetricStream GRC Summit today and […]


Category: compliance ethics Risk Management Social Technology     Tags: , , , , , ,

Praise or Punishment? You Decide — Take the poll

by French Caldwell  |  January 16, 2014  |  1 Comment

The comments from readers on this story about two Yale students who built an online course comparison service are as interesting as the story itself.  (Click here for poll.)  Aggregating data has created a boon for internet information services, and these Yale students were aggregating information to help their fellow students make hard decisions. After […]

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Category: Social Technology Transparency     Tags:

What’s Your Fairness Index?

by French Caldwell  |  November 2, 2011  |  Comments Off

Many risk managers are still in a situation where they’d like to be able to contribute strategically, but they find themselves in the position of spending a lot of time still reacting to events.  The upcoming annual meeting season is an opportunity for risk managers to show that they can be more than just the […]

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Category: compliance public policy Risk Management Strategic Planning     Tags: ,

WikiLeaks, Twitter and the Risks to Political Order

by French Caldwell  |  February 8, 2011  |  1 Comment

Arguably if you are an authoritarian leader who is threatened to be deposed, you view social media that your opponents use to organize protests as a threat.  On the other hand, if your supporters can use it to organize counter-protests, then you might see it as an opportunity — perhaps this explains why Egyptians saw […]

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Category: Risk Management     Tags: , , , , ,

Crisis Management Is What You Do When Risk Management Fails

by French Caldwell  |  January 21, 2011  |  Comments Off

In the drugstore the other day, my wife was searching for Tylenol Cold and Flu.  She insists that’s the only thing that works when she has a cold and with the onset of winter she wanted to make sure the medicine cabinet was stocked.  We searched and searched, but where almost any Tylenol product was […]

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Category: Risk Management Strategic Planning     Tags: , , ,

Spy vs Spy — China and Google

by French Caldwell  |  January 13, 2010  |  9 Comments

So how about that Google — they’ve finally come back to their core principle: Do No Evil. Not so fast, though.  With both Google and China, what’s on the surface is not what’s really happening. So, some speculation on Google’s new approach to China — and remember this is just purely personal speculation — and […]


Category: Uncategorized     Tags: ,

Mind the Gap on Executive Pay

by French Caldwell  |  January 11, 2010  |  1 Comment

In the heyday that preceded the crash, banks did not take the public sentiment about huge bonuses seriously, but what’s surprising is that since the crash they haven’t figured out a way to reward risk takers without risking their reputations.  When the gap between public expectations of corporate behavior, and the actions taken by corporations […]

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