French Caldwell

A member of the Gartner Blog Network

Entries Categorized as 'Social Technology'


SMAC in the Middle of the Nexus at LegalTech

by French Caldwell  |  January 30, 2013  |  Comments Off

I’m on the road this week — first Boston for client visits and then PwC’s industry analyst summit, and now New York for a day at the LegalTech conference.  What struck me most with PwC is how they were talking SMAC — the convergence of social, mobile, analytic and cloud technologies — what Gartner calls [...]

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Category: Cloud compliance Legal IT Social Technology     Tags:

Next Up in Financial Services Regulation: Social Media Risk Management

by French Caldwell  |  January 25, 2013  |  1 Comment

I’ve read through new draft guidance from U.S. financial services regulators on the use of social media.  What struck me most is that instead of taking a compliance and control point of view, it talks instead of risks, and the need to ensure that social media risks are included in your risk management program.  That’s [...]

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Category: compliance public policy Risk Management Social Technology     Tags:

I Hate E-Mail (with apologies to President Franklin Delano Roosevelt)

by French Caldwell  |  January 23, 2013  |  Comments Off

“I have seen war….  I hate war.”  Whenever I see this FDR quote at his memorial in DC, I unwillingly substitute the word ‘e-mail’ for ‘war.’ I have seen e-mail.  It’s blunt force and unwieldy – it turns brilliant discourse into foggy stew. It’s the default when your processes don’t work. It’s a panacea for [...]

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Category: Social Technology     Tags:

Expect to Hear About How Social Tech Enabled Self Relief in Sandy

by French Caldwell  |  October 31, 2012  |  2 Comments

I expect to hear a lot of stories about social technology keeping people connected in the aftermath of Sandy — just as after Katrina.  However, I am also expecting these stories to take a twist — we will hear about how neighbors organized self-relief efforts using social media. Social media has been playing a part [...]

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Category: public policy Risk Management Social Technology     Tags: , , ,