French Caldwell

A member of the Gartner Blog Network

Entries Categorized as 'Social Technology'


Facebook’s Experimental Research and “Respect for Persons”

by French Caldwell  |  July 1, 2014  |  1 Comment

I’m in the middle of a doctorate program at Northeastern University, and my research focus is on the impact of disruptive technologies on the public policy making process.  Before I ever engaged in any behavioral research, Northeastern required that I achieve certification on protecting human research participants.  The certification was based in large part on [...]

1 Comment »

Category: public policy Social Technology     Tags: , , , ,

The Best Guarantors of Brand and Reputation Are Good People

by French Caldwell  |  May 1, 2014  |  2 Comments

Last week my colleagues Andrew Walls, Stessa Cohen and I published the “Regulated Social Media Survival Guide.”  While not all enterprises have strict regulations that limit how they can use social media, all do have in common the need to manage risk to brand and reputation.  I’ve been at the MetricStream GRC Summit today and [...]

2 Comments »

Category: compliance ethics Risk Management Social Technology     Tags: , , , , , ,

WhiteHouse Announces PTO Will #Crowdsource Patent Review in Anti-Troll Initiative

by French Caldwell  |  February 21, 2014  |  1 Comment

As part of its anti-patent troll initiative, the White House announced a new crowdsourcing initiative at PTO.  Should be interesting.  Is government by the people taking on new expanded meaning and moving beyond representative democracy? The idea of crowdsourcing patent review was tested on a few hundred patents already.  PTO used Stack Exchange to test [...]

1 Comment »

Category: compliance Crowdsourcing Legal IT public policy Social Technology     Tags: , , ,

Praise or Punishment? You Decide — Take the poll

by French Caldwell  |  January 16, 2014  |  1 Comment

The comments from readers on this story about two Yale students who built an online course comparison service are as interesting as the story itself.  (Click here for poll.)  Aggregating data has created a boon for internet information services, and these Yale students were aggregating information to help their fellow students make hard decisions. After [...]

1 Comment »

Category: Social Technology Transparency     Tags:

New FFIEC Guidance on Social Media Risk Management Effective Immediately

by French Caldwell  |  December 13, 2013  |  1 Comment

The final guidance from the FFIEC on social media risk management for financial institutions has been promulgated.  It is effective immediately.  As I mentioned earlier this year, regulatory guidance of this sort is not optional. I did a study recently on the public comments for my doctor in law and policy program at Northeastern University– [...]

1 Comment »

Category: Cloud compliance GRC public policy Risk Management Social Technology     Tags: , , ,

Leaving the Screen Door Open for the G-Man

by French Caldwell  |  July 17, 2013  |  2 Comments

Colleagues today were discussing again the Snowden revelations about service providers giving governments access to digital business and social media data.  One colleague suggested that we should not use the term back door in this context since by the traditional IT security definition this would imply that government agencies had direct access to the operational [...]

2 Comments »

Category: Cybersecurity public policy Social Technology Uncategorized     Tags:

SMAC in the Middle of the Nexus at LegalTech

by French Caldwell  |  January 30, 2013  |  Comments Off

I’m on the road this week — first Boston for client visits and then PwC’s industry analyst summit, and now New York for a day at the LegalTech conference.  What struck me most with PwC is how they were talking SMAC — the convergence of social, mobile, analytic and cloud technologies — what Gartner calls [...]

Comments Off

Category: Cloud compliance Legal IT Social Technology     Tags:

Next Up in Financial Services Regulation: Social Media Risk Management

by French Caldwell  |  January 25, 2013  |  1 Comment

I’ve read through new draft guidance from U.S. financial services regulators on the use of social media.  What struck me most is that instead of taking a compliance and control point of view, it talks instead of risks, and the need to ensure that social media risks are included in your risk management program.  That’s [...]

1 Comment »

Category: compliance public policy Risk Management Social Technology     Tags:

I Hate E-Mail (with apologies to President Franklin Delano Roosevelt)

by French Caldwell  |  January 23, 2013  |  Comments Off

“I have seen war….  I hate war.”  Whenever I see this FDR quote at his memorial in DC, I unwillingly substitute the word ‘e-mail’ for ‘war.’ I have seen e-mail.  It’s blunt force and unwieldy – it turns brilliant discourse into foggy stew. It’s the default when your processes don’t work. It’s a panacea for [...]

Comments Off

Category: Social Technology     Tags:

Expect to Hear About How Social Tech Enabled Self Relief in Sandy

by French Caldwell  |  October 31, 2012  |  2 Comments

I expect to hear a lot of stories about social technology keeping people connected in the aftermath of Sandy — just as after Katrina.  However, I am also expecting these stories to take a twist — we will hear about how neighbors organized self-relief efforts using social media. Social media has been playing a part [...]

2 Comments »

Category: public policy Risk Management Social Technology     Tags: , , ,