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Gartner Legal IT Scenario, 2020 – Smart Machines and LPO Radically Disrupt Legal Profession

by French Caldwell  |  February 28, 2014  |  4 Comments

Legal IT ScenarioThe first ever Gartner legal IT scenario is out, and it’s both controversial and not.  Many of the disruptions that we discuss in the scenario are well underway, such as the increasing demand for legal process outsourcing (LPO) and the use of advanced analytics  — so what’s new?  Well,  new are the dramatically disruptive effects arising from the accelerating adoption of legal IT.  Here are a few predictions:

  • By 2020, 75% of U.S. and U.K. corporations will use LPO.
  • By 2019, 75% of corporate legal and IT departments will have shared staff.
  • By 2018, legal IT courses will be required for the graduates of at least 20 U.S. Tier 1 and Tier 2 law schools.

– if you want more, please read the research.  We’ve provided analysis and recommendations for CLOs, law firms, CIOs, and legal IT vendors and service providers in each of the four futures in the scenario.  And we’ve laid out current day evidence and future indicators to guide your legal IT strategy and investments.

One big hint though for all those legal IT vendors — it’s time to get big or get out.  Frankly, half of you guys will be gone within another 36 months.  Good luck!

Category: legal-it  

Tags: analytics  compliance  legal  legal-process-outsourcing  lpo  smart-machines  

French Caldwell
VP and Gartner Fellow
15 years at Gartner
19 years IT industry

French Caldwell is a vice president and Gartner Fellow in Gartner Research, where he leads governance, risk and compliance research. Mr. Caldwell also writes and presents on knowledge management. His research includes analysis of the impact… Read Full Bio


Thoughts on Gartner Legal IT Scenario, 2020 – Smart Machines and LPO Radically Disrupt Legal Profession


  1. Hmmmmm.

    Is there anyway of actually reading this report?

    It would make it easier to comment.

  2. […] Gartner Legal IT Scenario, 2020 – Smart Machines and LPO Radically Disrupt Legal Profession. […]



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