The first-ever CLO survey from Gartner and ALM, a leading provider of news and information for the legal profession, provides important insights into CLOs’ views on how IT is — and should — support the legal department. Gartner and ALM conducted the CLO survey in October 2011. Four findings in particular stand out:
- Among CLOs who communicated with their enterprises’ CIOs more than once a month, 76% reported having changed their legal strategies and 82% their corporate policies after conferring with CIOs.
- The top three priorities for the office of the CLO are compliance, client/customer satisfaction and risk management.
- Most CLOs, 76%, say that IT department support for the legal department is ad hoc. Only 16% report dedicated IT support.
- A large number of CLOs, 34%, report that IT failures have caused legal problems in their enterprises.
Bottomline — Enterprises can benefit from a tigther CLO and CIO partnership.
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