Gartner Blog Network

Posts from Date:   2011-1

Learning from Aunt Elsie

by French Caldwell  |  January 25, 2011

Aunt Elsie never went to the grocery store.  She’d call in her grocery list over the phone, and the grocer would deliver.  One day in the 1950s, Aunt Elsie called my grandmother and said, “Emily, do you ever shop at a supermarket?”  My grandmother said of course she did, and Aunt Elsie asked to accompany […]

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Crisis Management Is What You Do When Risk Management Fails

by French Caldwell  |  January 21, 2011

In the drugstore the other day, my wife was searching for Tylenol Cold and Flu.  She insists that’s the only thing that works when she has a cold and with the onset of winter she wanted to make sure the medicine cabinet was stocked.  We searched and searched, but where almost any Tylenol product was […]

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