French Caldwell

A member of the Gartner Blog Network

French Caldwell
VP and Gartner Fellow
15 years at Gartner
19 years IT industry

French Caldwell is a vice president and Gartner Fellow in Gartner Research, where he leads governance, risk and compliance research. Mr. Caldwell also writes and presents on knowledge management. His research includes analysis of the impact… Read Full Bio

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We Come to Kill GRC, Not to Praise IT

by French Caldwell  |  January 12, 2010  |  6 Comments

I’ve been involved in some discussions recently around GRC that remind me about the arguments around KM — as to whether it is a valid term or not.  The antagonists argue that GRC does more harm than good.  They argue that the term creates market confusion, that the vendors that claim to offer GRC solutions don’t actually do so, and that you can’t actually do GRC.

They shout to kill GRC — which elicits a roar from the crowd which is fed up with vendor TLA-ism.   No one asks why the term exists in the first place — it just represents a lot of nasty hard work and vendor hype — the mob roars, “Kill GRC.”  It’s fun bloodsport.iStock_000004266624XSmall

Years ago I heard the same arguments around knowledge management, to the detriment of many organizations who could benefit from a sound KM strategy — a strategic approach to managing all the information and technologies that support critical business decisions.  The argument then was that vendors were using the term KM to sell any kind of IT they could — portals, collaboration software, even e-mail.  But none of it actually managed knowledge.

In the case of KM, the antagonists discredited the term thoroughly in the IT marketplace — no vendor wants to touch it — though to this day “knowledge management” remains on the top search terms of IT professionals.  The sad situation is though that professionals have no good architectural foundations or common frameworks for KM.  Along with the discrediting of the term for vendor usage, it became discredited as a strategic framework for managing critical business information.

Rather than discrediting vendor usage of a term — vendors will do what’s expedient for them– we need to understand why these terms like GRC and KM come into being.  It’s not a clever marketing ploy by devious vendors — rather it’s the fact that business and IT professionals recognize that there are are some activities within their organizations that seem to have similar characteristics and relationships.  While these activities are not common enough to enjoy the same IT solution, they are close enough that organizations that learn to manage the interrelated activities better can differentiate themselves.  Common principles and architectures may be applied, even if common solutions cannot. I’ve tried to get a start on this strategic approach with a standard Statement of GRC Principles.

Business leaders who are making critical decisions need to know that risk management professionals and compliance professionals can work together when needed to support the business goals and objectives of the enterprise that those business leaders set through the governance processs.  By the way this whole concept of GRC as an inter-related set of activities is reflected well in ISO 38500, Corporate Governance of Information Technology.

How about if for now we see how GRC plays out?  Give peace a chance.  It seems that the vendors are not hyping it as much as they used to do, and most are using it within context — pointing out more specifically what it is they do within the broad GRC marketplace. Let’s encourage them to keep doing that, and call them on it when they don’t.

Let’s not kill GRC, just yet, okay?

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p.s.  I’m not keen on overly defining strategic concepts, but here’s a definition of GRC used by Gartner to illustrate the inter-relationships of its components.

Governance, risk management and compliance have many valid definitions. The following definitions illustrate the relationship of the three terms and serve for Gartner’s compliance and risk management research:

  • Governance — the process by which policies are set and decision making is executed.
  • Risk Management — the process for ensuring that important business processes and behaviors remain within the tolerances associated with those policies and decisions, going beyond which creates an unacceptable potential for loss.
  • Compliance — the process of adherence to policies and decisions. Policies can be derived from internal directives, procedures and requirements, or external laws, regulations, standards and agreements.

6 Comments »

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6 responses so far ↓

  • 1 Norman Marks   January 12, 2010 at 8:10 pm

    French,

    I appreciate your argument, but suggest that there is a vast difference between the display of apples in the store that is KM and the array of foods, supplies, and hardware in a supermarket that is GRC.

    I don’t mind the use of ‘GRC’ as a term as long as there is:
    - a common understanding of what it means (and I prefer the OCEG definition, as I explain in my blog at http://normanmarks.wordpress.com/2009/12/25/is-there-value-in-talking-about-grc/),
    - a recognition of the tremendous variety of GRC processes and technology that enable those processes – not all of which need to work together, and
    - discussion that focuses on the specific elements vendors and service providers address.

    When I see claims that “we have an integrated GRC platform”, I have to wonder what that really means – and is it helpful to potential buyers. For some, it means they have integrated risk and compliance, others have risk, policy management, and audit/assurance, and a very few serve governance processes like board briefing, investigations, case management, and whistleblower lines.

    To me, the term GRC describes the processes used to:
    - understand stakeholder needs (governance)
    - direct and manage the organization to achieve them (governance)
    - manage risks to organizational success (risk management), and
    - comply with applicable laws and regulations, together with voluntary standards of behavior (compliance)

    This is my personal view, not necessarily that of my employer.

  • 2 uberVU - social comments   January 12, 2010 at 8:18 pm

    Social comments and analytics for this post…

    This post was mentioned on Twitter by nenshad: Good post on #GRC, and good to see you blogging French! RT @iTGuru: We come to kill GRC — or maybe not http://is.gd/68JJG

  • 3 Gartner Blog: We Come to Kill GRC, Not to Praise IT « The Technology Side of GRC   January 13, 2010 at 3:30 am

    [...] is another great Gartner blog entry.  This one is by French Caldwell.  There is a long discussion thread happening on the LinkedIn [...]

  • 4 Tweets that mention We Come to Kill GRC, Not to Praise IT -- Topsy.com   January 13, 2010 at 3:37 am

    [...] This post was mentioned on Twitter by Thomas Otter, Norman Marks, Nenshad Bardoliwalla, OpenPages, Aaron and others. Aaron said: We Come to Kill GRC, Not to Praise IT http://bit.ly/7Pkekz [...]

  • 5 More Acronym Wars: Kill GRC? | Blogging   January 14, 2010 at 10:32 pm

    [...] year the same argument unfolds around another acronym, GRC. On the Gartner Blog Network, French Caldwell recently wrote about the war on governance, risk and [...]

  • 6 Jeremy Wilde   February 22, 2010 at 12:07 pm

    Compliance is something you have to do.
    Governance is something you ought to do well.
    Risk is a storytelling technique that is useful to a lot of people.

    Security is testing and then trust.

    atb

    jeremy