Frank Ridder

A member of the Gartner Blog Network

Frank Ridder
Managing VP
6 years at Gartner
21 years IT industry

Frank Ridder is a vice president in Gartner Research in the area of IT services and sourcing. He is mainly helping organizations through the sourcing life cycle for infrastructure services, including the data center and the end-user side. He is a leading… Read Full Bio

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A business manager weighted view on Outsourcing (Survey)

by Frank Ridder  |  June 28, 2012  |  3 Comments

I just got back the results from our I Services Sourcing survey. Interesting fact number one is that almost three quarters of respondents came from business functions, 44% C-level. Keen to see the difference to more IT weighted surveys; I quickly flipped through the pages. Here just very few findings as we will publish more details in the upcoming weeks.

Order: Looking to traditional models, the lowest numbers of companies have outsourced their business process. More organizations outsourced their infrastructure and most companies outsourced their application (but the number is very close to the infrastructure number. Overall the number of organizations that outsource increased, one key driver are utility services.

Cloud:  The number of organizations purchasing private cloud services is twice as high as the number of buyers that invested in public cloud services.

Offshore:  The dominance of India is shrinking, in fact not just other countries in Asia become more attractive, also countries in Europe and the Americas.

Number:  The number of providers is now double digit in average across all services lines (business process, application and infrastructure services.

Maturity:  We asked many questions to understand the maturity of sourcing departments in organizations. For example there seems to be a way to go for the negotiation process. Other areas are not much better.

Vendor Management: Next to Cloud this is one of the hottest topics in the outsourcing market these days.  We captured some interesting data on where vendor managers spend most of their time.

Why Outsourcing: Well, cost is still the most dominating factor. But a higher share of business and C-level respondents brought some interesting followers.

Stay tuned – we will publish the official results soon.

3 Comments »

Category: Cloud sourcing Strategic Planning Vendor Management     Tags:

3 responses so far ↓

  • 1 A business manager weighted view on Outsourcing (Survey) « Outsourcing Yes   June 29, 2012 at 11:07 pm

    [...] posted here: A business manager weighted view on Outsourcing (Survey) Comments [...]

  • 2 Brandon Bryan   June 30, 2012 at 6:16 am

    Your post is so interesting. and it is more useful and helpful for me. Thanks for share this valuable post.

  • 3 Outsource Made Simple   July 9, 2012 at 12:06 am

    A few years ago I told my friend that more and more companies will start outsourcing their work and I was right! I read some articles before at Outsource Made Simple regarding all the processes and stuff like that goes into outsourcing and kept thinking sooner or later more people would get into it.