I just got back the results from our I Services Sourcing survey. Interesting fact number one is that almost three quarters of respondents came from business functions, 44% C-level. Keen to see the difference to more IT weighted surveys; I quickly flipped through the pages. Here just very few findings as we will publish more details in the upcoming weeks.
Order: Looking to traditional models, the lowest numbers of companies have outsourced their business process. More organizations outsourced their infrastructure and most companies outsourced their application (but the number is very close to the infrastructure number. Overall the number of organizations that outsource increased, one key driver are utility services.
Cloud: The number of organizations purchasing private cloud services is twice as high as the number of buyers that invested in public cloud services.
Offshore: The dominance of India is shrinking, in fact not just other countries in Asia become more attractive, also countries in Europe and the Americas.
Number: The number of providers is now double digit in average across all services lines (business process, application and infrastructure services.
Maturity: We asked many questions to understand the maturity of sourcing departments in organizations. For example there seems to be a way to go for the negotiation process. Other areas are not much better.
Vendor Management: Next to Cloud this is one of the hottest topics in the outsourcing market these days. We captured some interesting data on where vendor managers spend most of their time.
Why Outsourcing: Well, cost is still the most dominating factor. But a higher share of business and C-level respondents brought some interesting followers.
Stay tuned – we will publish the official results soon.
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