Eric Goodness

The challenge to creating MQ criteria is to make the field of vendors relevant to the greatest part of the market.

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Gartner published a Marketscope on Remote Infrastructure Management (RIM) in the second half of 2008.  In 2009, Gartner plans a Magic Quadrant on the same topic.  However, we’re having some internal debate at Gartner as to whether RIM services is a discrete market, or simply an evolving mode of delivery for traditional change management and improved (proactive) [...]

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I attended a managed services end-user event yesterday held in Cincinnati (birthplace of Kevin Youkilis, Red Sox first baseman extraordinaire).  The event was sponsored by Logicalis.  What really struck me about the event was how the Logicalis executives focused strongly on the their desire to sustain their customer’s business focus by supporting the tactical day-to-day [...]

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We in the IT Services and Outsourcing groups are hip deep in the forecast season.  I’m responsible for the forecasts related to communications IT services in North and Latin America. 
IT services in the communications market have been doing very well.  The adoption of IP communications has inserted complexity in businesses and as a result, user are requiring more third [...]

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There’s lots of buzz around mobile device management (MDM).  A fair number of my colleagues are busy with inquiries aimed at helping users acquire software for self-management solutions.  As an analyst focused on managed services and outsourcing my first question is always: Are users willing to shift the burden of management and operations to a third [...]

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