In my coverage of remote infrastructure management (RIM) services, I’m often asked by user organizations about the advantages of leveraging offshore vendors. My usual response is ‘it doesn’t matter’. I’m actually seeing more and more offshore-only RIM strategies by our clients. It is a flawed approach. RIM-based service agreements are growing rapidly as a replacement for traditionally inflexible and [...]
Category: Infrastructure Tags: business service management, managed services, offshore IT services, onshore IT services, remote infrastructure management, Remote Infrastructure Management (RIM) provider
