Eric Goodness

The challenge to creating MQ criteria is to make the field of vendors relevant to the greatest part of the market.

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Gartner published a Marketscope on Remote Infrastructure Management (RIM) in the second half of 2008.  In 2009, Gartner plans a Magic Quadrant on the same topic.  However, we’re having some internal debate at Gartner as to whether RIM services is a discrete market, or simply an evolving mode of delivery for traditional change management and improved (proactive) [...]

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I’ve read a lot in the past 48 hours about Nortel’s Chapter 11 filing and there is a lot of speculation about the future of Nortel and its next best steps.
A popular line of conventional wisdom emerging on the blogs and in the press is the possibility that Nortel be reinvented as an IT Services-led company.  Few companies have successfully [...]

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Today Tangoe, Inc. announced its acquisition of mobile device management (MDM) software vendor InterNoded, Inc.
The acquisition effectively enables Tangoe to deliver services in which it currently markets capabilities: Communications Lifecycle Management. Until now, Tangoe hasn’t actually provided Communications Lifecycle Management (CLM). That’s because the company has been missing a huge piece of the solution – IT management capabilities (which they now [...]

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I attended a managed services end-user event yesterday held in Cincinnati (birthplace of Kevin Youkilis, Red Sox first baseman extraordinaire).  The event was sponsored by Logicalis.  What really struck me about the event was how the Logicalis executives focused strongly on the their desire to sustain their customer’s business focus by supporting the tactical day-to-day [...]

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We in the IT Services and Outsourcing groups are hip deep in the forecast season.  I’m responsible for the forecasts related to communications IT services in North and Latin America. 
IT services in the communications market have been doing very well.  The adoption of IP communications has inserted complexity in businesses and as a result, user are requiring more third [...]

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In my coverage of remote infrastructure management (RIM) services, I’m often asked by user organizations about the advantages of leveraging offshore vendors.   My usual response is ‘it doesn’t matter’.   I’m actually seeing more and more offshore-only RIM strategies by our clients.  It is a flawed approach.
RIM-based service agreements are growing rapidly as a replacement for traditionally inflexible and unwieldy [...]

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There’s lots of buzz around mobile device management (MDM).  A fair number of my colleagues are busy with inquiries aimed at helping users acquire software for self-management solutions.  As an analyst focused on managed services and outsourcing my first question is always: Are users willing to shift the burden of management and operations to a third [...]

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