Gartner published a Marketscope on Remote Infrastructure Management (RIM) in the second half of 2008. In 2009, Gartner plans a Magic Quadrant on the same topic. However, we’re having some internal debate at Gartner as to whether RIM services is a discrete market, or simply an evolving mode of delivery for traditional change management and improved (proactive) [...]
Category: IT Services outsourcing Tags: hardware resale, maintenance, managed services, network operations center, NOC, outsourcing, remote infrastructure management, software resale, support
