by Eric Goodness | September 23, 2008 | 3 Comments
We in the IT Services and Outsourcing groups are hip deep in the forecast season. I’m responsible for the forecasts related to communications IT services in North and Latin America. IT services in the communications market have been doing very well. The adoption of IP communications has inserted complexity in businesses and as a result, user are requiring more [...]
Category: Uncategorized Tags: communications-as-a-service, managed services, outsourcing
by Eric Goodness | September 15, 2008 | 1 Comment
Thanks for checking out my blog. Gartner’s new blogging policy provides me an opportunity to frame my thoughts and ideas with greater intimacy (we don’t need no stinking style guide) and reader responsiveness; that is, a discussion less burdened by industry cant or slang (or Sturm and Drang). I’ve got a few modest goals for [...]
Category: Uncategorized Tags: communications-as-a-service, communications-enable business process, hosting and colocation services, mobile device management, pricing, remote infrastructure management, service level agreements, SLA, telecom expense management, Virtualization
