by Eric Goodness | January 11, 2012 | 4 Comments
There is no doubt that the machine-to-machine market, as a component of The Internet of Things, holds a lot of promise for many OEMs, ISVs and ICT service providers. I’m currently writing Gartner’s first ever user survey related to M2M solutions. The survey engaged over 600 user companies across the US, UK, France and Germany. [...]
Category: Cloud Convergence of IT-OT IT Governance IT Services Infrastructure M2M Machine-to-Machine Strategic Planning Uncategorized outsourcing Tags:
by Eric Goodness | October 8, 2010 | 11 Comments
This morning, Vodafone Global Enterprise made a strong push for market leadership when it announced it has acquired two, not one – but two, TEM vendors – TnT and Quickcomm. Could this be the beginning of a wave of consolidation in the Telecom Expense Management (TEM) market? I sure hope so. Quickcomm has operated primarily [...]
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by Eric Goodness | October 4, 2010 | 2 Comments
The TEM market was caught by surprise last week when Asentinel announced the company had filed a patent infringement complaint against AnchorPoint, Cass Information Systems and Veramark. It appears that Asentinel targeted publicly traded TEM companies for its first filing. None of the TEM companies targeted by Asentinel are known to hold TEM -specific patents although Veramark [...]
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by Eric Goodness | May 6, 2010 | 1 Comment
Michael Capellas gets things done. His appointment to lead the Cisco-EMC JV – Acadia – is good news for the market and for users. I am particularly interested in, as it aligns with my research focus, how the company will invest in the R&D to create the Services platform required to automate and manage transformational [...]
Category: Uncategorized Tags: Cisco, cloud computing, hosting and colocation services, IT outsourcing, IT Services, managed services, outsourcing, remote infrastructure management, unified communications, Virtualization
by Eric Goodness | December 2, 2009 | Comments Off
I’ve been meaning to comment on a noteworthy appointment in the TEM industry; however, travel – and the flu – have conspired against me. On November 2nd, HCL announced that Rick Valencia, founder and former CEO of ProfitLine, is now the President and CEO of HCL Expense Management Services.
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by Eric Goodness | June 28, 2009 | 1 Comment
The challenge to creating MQ criteria is to make the field of vendors relevant to the greatest part of the market.
Category: IT Services Infrastructure Uncategorized outsourcing Tags: Communications, Magic Quadrant, managed services, outsourcing, unified communications
by Eric Goodness | June 4, 2009 | 3 Comments
I’m finishing up a User Wants and Needs survey instrument to test when large companies will adopt unified communications (UC) technologies and how they will manage and support their UC: in-house (premise-based) or managed/outsourced (premise-based) or hosted/as-a-Service. Other data points I’ll be looking for include: Reductions in capex and opex they expect to achieve through [...]
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by Eric Goodness | June 2, 2009 | 2 Comments
Yesterday, I finally pushed the revised forecast for Remote IT Management into the Gartner Editing queue. To create the forecast I interviewed about 50 different companies that offer RIM services – large companies, small companies, manufacturers, SIs, outsourcers and carriers. A few things are clear from this exercise: RIM services are finally impacting the market [...]
Category: IT Services Infrastructure Uncategorized outsourcing Tags:
by Eric Goodness | September 23, 2008 | 3 Comments
We in the IT Services and Outsourcing groups are hip deep in the forecast season. I’m responsible for the forecasts related to communications IT services in North and Latin America. IT services in the communications market have been doing very well. The adoption of IP communications has inserted complexity in businesses and as a result, user are requiring more [...]
Category: Uncategorized Tags: communications-as-a-service, managed services, outsourcing
by Eric Goodness | September 15, 2008 | 1 Comment
Thanks for checking out my blog. Gartner’s new blogging policy provides me an opportunity to frame my thoughts and ideas with greater intimacy (we don’t need no stinking style guide) and reader responsiveness; that is, a discussion less burdened by industry cant or slang (or Sturm and Drang). I’ve got a few modest goals for [...]
Category: Uncategorized Tags: communications-as-a-service, communications-enable business process, hosting and colocation services, mobile device management, pricing, remote infrastructure management, service level agreements, SLA, telecom expense management, Virtualization
