by Eric Goodness | January 11, 2012 | 4 Comments
There is no doubt that the machine-to-machine market, as a component of The Internet of Things, holds a lot of promise for many OEMs, ISVs and ICT service providers. I’m currently writing Gartner’s first ever user survey related to M2M solutions. The survey engaged over 600 user companies across the US, UK, France and Germany. [...]
Category: Cloud Convergence of IT-OT IT Governance IT Services Infrastructure M2M Machine-to-Machine Strategic Planning Uncategorized outsourcing Tags:
by Eric Goodness | January 9, 2012 | 4 Comments
A few thoughts about the Telecom Expense Management market in 2012: Managed Mobility Services Becomes a Viable Market Adjacency Continued headwinds in the global economy and a user base hell-bent on bringing their own mobile devices to work (BYOD) will finally make MMS a viable process and IT service market for TEM providers. One big [...]
Category: IT Governance IT Services outsourcing Tags:
by Eric Goodness | June 9, 2011 | 1 Comment
Yesterday I attended and presented at the Axeda Connexion 2011 conference in Boston (Twitter #Connexion11). The conference brings together business and technology leaders together to discuss, and learn, about M2M and how connecting assets and devices create real business value. While pretty gung ho about this market before attending, the conversations I had with practitioners [...]
Category: Cloud Convergence of IT-OT IT Governance IT Services M2M Machine-to-Machine Strategic Planning Tags:
by Eric Goodness | June 28, 2009 | 1 Comment
The challenge to creating MQ criteria is to make the field of vendors relevant to the greatest part of the market.
Category: IT Services Infrastructure Uncategorized outsourcing Tags: Communications, Magic Quadrant, managed services, outsourcing, unified communications
by Eric Goodness | June 2, 2009 | 2 Comments
Yesterday, I finally pushed the revised forecast for Remote IT Management into the Gartner Editing queue. To create the forecast I interviewed about 50 different companies that offer RIM services – large companies, small companies, manufacturers, SIs, outsourcers and carriers. A few things are clear from this exercise: RIM services are finally impacting the market [...]
Category: IT Services Infrastructure Uncategorized outsourcing Tags:
by Eric Goodness | January 29, 2009 | 1 Comment
Sprint’s planned reduction in force of 8000 workers, including chief network officer Kathy Walker, is a sure sign that the company must seek outsourcers to maintain operations. Outsourcing has been an accursed concept with carriers because the network is a core competency to the business. However, many would rightly argue that Sprint’s core competency should be customer acquisition. Change has [...]
Category: IT Services outsourcing Tags: Advanced Services, alcatel lucent, carrier operations outsourcing, Cisco, Cisco Advanced Services, Cisco Services, ericsson, managed service, motorola, sprint, Tech Mahindra
by Eric Goodness | January 28, 2009 | Comments Off
I recently returned home from South Africa. I traveled there to attend Dimension Data’s global analyst conference. Travel time was approximately 45 hours by plane and car to make the meetings and return home My luggage was lost by the airline for most of the visit Connectivity, to keep up with corporate communications, was dicey It was the [...]
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Category: IT Services outsourcing Tags: analyst conference, Dimension Data, Knowledge Capital Group, SageCircle
by Eric Goodness | January 20, 2009 | 7 Comments
Gartner published a Marketscope on Remote Infrastructure Management (RIM) in the second half of 2008. In 2009, Gartner plans a Magic Quadrant on the same topic. However, we’re having some internal debate at Gartner as to whether RIM services is a discrete market, or simply an evolving mode of delivery for traditional change management and improved (proactive) [...]
Category: IT Services outsourcing Tags: hardware resale, maintenance, managed services, network operations center, NOC, outsourcing, remote infrastructure management, software resale, support
by Eric Goodness | January 16, 2009 | Comments Off
I’ve read a lot in the past 48 hours about Nortel’s Chapter 11 filing and there is a lot of speculation about the future of Nortel and its next best steps. A popular line of conventional wisdom emerging on the blogs and in the press is the possibility that Nortel be reinvented as an IT Services-led company. Few companies have [...]
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Category: IT Services Infrastructure outsourcing Tags: Avaya, Chapter 11, Cisco, IT Services, managed services, NEC, network equipment manufacturer, network outsourcing, Nortel, Nortel bankruptcy, unified communications
