by Eric Goodness | January 11, 2012 | 4 Comments
There is no doubt that the machine-to-machine market, as a component of The Internet of Things, holds a lot of promise for many OEMs, ISVs and ICT service providers. I’m currently writing Gartner’s first ever user survey related to M2M solutions. The survey engaged over 600 user companies across the US, UK, France and Germany. [...]
Category: Cloud Convergence of IT-OT IT Governance IT Services Infrastructure M2M Machine-to-Machine Strategic Planning Uncategorized outsourcing Tags:
by Eric Goodness | June 28, 2009 | 1 Comment
The challenge to creating MQ criteria is to make the field of vendors relevant to the greatest part of the market.
Category: IT Services Infrastructure Uncategorized outsourcing Tags: Communications, Magic Quadrant, managed services, outsourcing, unified communications
by Eric Goodness | June 2, 2009 | 2 Comments
Yesterday, I finally pushed the revised forecast for Remote IT Management into the Gartner Editing queue. To create the forecast I interviewed about 50 different companies that offer RIM services – large companies, small companies, manufacturers, SIs, outsourcers and carriers. A few things are clear from this exercise: RIM services are finally impacting the market [...]
Category: IT Services Infrastructure Uncategorized outsourcing Tags:
by Eric Goodness | January 16, 2009 | Comments Off
I’ve read a lot in the past 48 hours about Nortel’s Chapter 11 filing and there is a lot of speculation about the future of Nortel and its next best steps. A popular line of conventional wisdom emerging on the blogs and in the press is the possibility that Nortel be reinvented as an IT Services-led company. Few companies have [...]
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Category: IT Services Infrastructure outsourcing Tags: Avaya, Chapter 11, Cisco, IT Services, managed services, NEC, network equipment manufacturer, network outsourcing, Nortel, Nortel bankruptcy, unified communications
by Eric Goodness | September 21, 2008 | 4 Comments
In my coverage of remote infrastructure management (RIM) services, I’m often asked by user organizations about the advantages of leveraging offshore vendors. My usual response is ‘it doesn’t matter’. I’m actually seeing more and more offshore-only RIM strategies by our clients. It is a flawed approach. RIM-based service agreements are growing rapidly as a replacement for traditionally inflexible and [...]
Category: Infrastructure Tags: business service management, managed services, offshore IT services, onshore IT services, remote infrastructure management, Remote Infrastructure Management (RIM) provider
by Eric Goodness | September 15, 2008 | Comments Off
There’s lots of buzz around mobile device management (MDM). A fair number of my colleagues are busy with inquiries aimed at helping users acquire software for self-management solutions. As an analyst focused on managed services and outsourcing my first question is always: Are users willing to shift the burden of management and operations to a third [...]
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Category: Infrastructure Tags: managed services, mobile device management, outsourcing
