Eric Goodness

A member of the Gartner Blog Network

Eric Goodness
Research VP
10 years at Gartner
21 years IT industry

Eric Goodness is a vice president in Gartner Research, where he is the agenda manager and customer lead for Managed Services in the Communications sector. His research and advisory services focus on customer and vendor outsourcing and IT services… Read Full Bio

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Cisco-EMC JV Get Serious

by Eric Goodness  |  May 6, 2010  |  1 Comment

Michael Capellas gets things done.  His appointment to lead the Cisco-EMC JV – Acadia - is good news for the market and for users.  I am particularly interested in, as it aligns with my research focus, how the company will invest in the R&D to create the Services platform required to automate and manage transformational solutions.  Both EMC and Cisco bring some interesting piece-parts to the table (e.g. Voyence, Smarts, Tidal Software, etc).  However, the challenge to create a truly innovate service management platform is greater than their current inventory of software and their internal expertise.

Acadia’s ‘service’ model is presently Build-Operate-Transfer.  My question is, can (or will) the organization work to address the growing requirement for a Build-Operate-Manage model where the user is more reliant on partners to manage the growing complexity of their solutions?  The JV wasn’t formed with any intent towards becoming an outsourcer, but bringing a JV to market based on deep expertise and an ability to ensure architectural predominance for Acadia’s investors must make some form of ongoing ‘managed services‘ fairly appealing.  I look forward to what Acadia will bring to the market.

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