Comments on: Unified Communications – In the Cloud or In the Closet? http://blogs.gartner.com/eric_goodness/2009/06/04/unified-communications-in-the-cloud-or-in-the-closet/ A member of the Gartner Blog Network Mon, 23 Jan 2012 10:40:02 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: John Oaks http://blogs.gartner.com/eric_goodness/2009/06/04/unified-communications-in-the-cloud-or-in-the-closet/comment-page-1/#comment-258 John Oaks Fri, 21 Aug 2009 19:44:46 +0000 http://blogs.gartner.com/eric_goodness/?p=123#comment-258 many business solution providers went with VoIP open source Asterisk, company like Panterra Networks uses Asterisk. The challenge is the high expectation on the intuitive UI. With multiple open sources running for individual component of the UC, the company has hard time to solve the UI complexity to be truly an unified system. many business solution providers went with VoIP open source Asterisk, company like Panterra Networks uses Asterisk. The challenge is the high expectation on the intuitive UI. With multiple open sources running for individual component of the UC, the company has hard time to solve the UI complexity to be truly an unified system.

]]> By: Matt Coffy http://blogs.gartner.com/eric_goodness/2009/06/04/unified-communications-in-the-cloud-or-in-the-closet/comment-page-1/#comment-244 Matt Coffy Tue, 16 Jun 2009 20:19:08 +0000 http://blogs.gartner.com/eric_goodness/?p=123#comment-244 Eric, what I see is the myriad of relationships an enterprise will have to engage through the process of UC discovery and deployment. I have been blessed in taking many training seminars on FMC and what will become over time a general migration to the various platforms that will be integrated in the UC ecosystem. What I would like to see is the vendor story that gives the full account of real true success, and migration paths. Text, IM, and even Social Networks all need a path into the center ring of UC. Matt Coffy BDM Control Point Solutions - HCL Eric, what I see is the myriad of relationships an enterprise will have to engage through the process of UC discovery and deployment. I have been blessed in taking many training seminars on FMC and what will become over time a general migration to the various platforms that will be integrated in the UC ecosystem. What I would like to see is the vendor story that gives the full account of real true success, and migration paths. Text, IM, and even Social Networks all need a path into the center ring of UC.

Matt Coffy
BDM
Control Point Solutions – HCL

]]> By: David Deans http://blogs.gartner.com/eric_goodness/2009/06/04/unified-communications-in-the-cloud-or-in-the-closet/comment-page-1/#comment-242 David Deans Fri, 12 Jun 2009 16:44:38 +0000 http://blogs.gartner.com/eric_goodness/?p=123#comment-242 Eric, I'm curious how user interface design enhancements could increase UC application adoption. Even the most tech savvy users -- myself included -- sometimes find themselves puzzled about how to access features to complete relatively basic tasks. The early-adopters don't seem to mind the UI complexity, but mainstream users are typically less tolerant of operational interfaces that are not intuitive. I think this insight would be invaluable to vendors and those who procure systems and hosted services. David Deans Business Technology Roundtable Eric, I’m curious how user interface design enhancements could increase UC application adoption. Even the most tech savvy users — myself included — sometimes find themselves puzzled about how to access features to complete relatively basic tasks.

The early-adopters don’t seem to mind the UI complexity, but mainstream users are typically less tolerant of operational interfaces that are not intuitive. I think this insight would be invaluable to vendors and those who procure systems and hosted services.

David Deans
Business Technology Roundtable

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