I’m finishing up a User Wants and Needs survey instrument to test when large companies will adopt unified communications (UC) technologies and how they will manage and support their UC: in-house (premise-based) or managed/outsourced (premise-based) or hosted/as-a-Service. Other data points I’ll be looking for include:
- Reductions in capex and opex they expect to achieve through the use of 3rd party services and hosted solutions
- Importance of FMC in the adoption of UC
- Business model of their potential provider (e.g. NSP, outsourcer, niche hosting provider)
Please send along any ideas in terms of the type of information your company would like to glean from this report.
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