Yesterday, I finally pushed the revised forecast for Remote IT Management into the Gartner Editing queue. To create the forecast I interviewed about 50 different companies that offer RIM services – large companies, small companies, manufacturers, SIs, outsourcers and carriers. A few things are clear from this exercise: RIM services are finally impacting the market in a powerful way. While the realization of their impact is about 5 years later than most predicted, RIM services really are changing the way vendors are delivering value and how users are able to improve service levels at reduced prices. The forecast pegs RIM services growing at +30 percent CAGR rate through 2012.
The real story is that the massive pricing pressure in RIM services has made the offerings much more attractive and available to SMBs. In fact, most vendors will agree that the SMB is their fastest growing market segment….and their most profitable market segment. The challenge for RIM service ‘factories’ will be pushing the cost of sale to the indirect channel.
Anyway, look for my forecast in the next few weeks. The initial forecast is simply a geographic and technology platform cut. A few weeks after this forecast publishes, I’ll follow it with a business segment forecast (SMB, Enterprise).