by Eric Goodness | June 28, 2009 | 1 Comment
The challenge to creating MQ criteria is to make the field of vendors relevant to the greatest part of the market.
Category: IT Services Infrastructure Uncategorized outsourcing Tags: Communications, Magic Quadrant, managed services, outsourcing, unified communications
by Eric Goodness | June 4, 2009 | 3 Comments
I’m finishing up a User Wants and Needs survey instrument to test when large companies will adopt unified communications (UC) technologies and how they will manage and support their UC: in-house (premise-based) or managed/outsourced (premise-based) or hosted/as-a-Service. Other data points I’ll be looking for include: Reductions in capex and opex they expect to achieve through [...]
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by Eric Goodness | June 2, 2009 | 2 Comments
Yesterday, I finally pushed the revised forecast for Remote IT Management into the Gartner Editing queue. To create the forecast I interviewed about 50 different companies that offer RIM services – large companies, small companies, manufacturers, SIs, outsourcers and carriers. A few things are clear from this exercise: RIM services are finally impacting the market [...]
Category: IT Services Infrastructure Uncategorized outsourcing Tags:
