It has always seemed to our firm that the delivery of this type of service is most effective if the solution is as “Turn-Key” as possible.

Wholesale service level agreements (SLA’s) can sometimes create issues in network operations that require a higher level of support and maint., where most of these agreements tend to be “no-frills” and “un-supported” offerings.

I am sure that the sourcing companies that will survive will have to develop both the carrier relationships and the customer service reputation to operate well in the space.

I look forward to more reporting on the space. Keep up the good work.