Archives for January, 2009
by Eric Goodness | January 29, 2009 | 1 Comment
Sprint’s planned reduction in force of 8000 workers, including chief network officer Kathy Walker, is a sure sign that the company must seek outsourcers to maintain operations. Outsourcing has been an accursed concept with carriers because the network is a core competency to the business. However, many would rightly argue that Sprint’s core competency should be customer acquisition. Change has [...]
Category: IT Services outsourcing Tags: Advanced Services, alcatel lucent, carrier operations outsourcing, Cisco, Cisco Advanced Services, Cisco Services, ericsson, managed service, motorola, sprint, Tech Mahindra
by Eric Goodness | January 28, 2009 | Comments Off
I recently returned home from South Africa. I traveled there to attend Dimension Data’s global analyst conference. Travel time was approximately 45 hours by plane and car to make the meetings and return home My luggage was lost by the airline for most of the visit Connectivity, to keep up with corporate communications, was dicey It was the [...]
Category: IT Services outsourcing Tags: analyst conference, Dimension Data, Knowledge Capital Group, SageCircle
by Eric Goodness | January 20, 2009 | 7 Comments
Gartner published a Marketscope on Remote Infrastructure Management (RIM) in the second half of 2008. In 2009, Gartner plans a Magic Quadrant on the same topic. However, we’re having some internal debate at Gartner as to whether RIM services is a discrete market, or simply an evolving mode of delivery for traditional change management and improved (proactive) [...]
Category: IT Services outsourcing Tags: hardware resale, maintenance, managed services, network operations center, NOC, outsourcing, remote infrastructure management, software resale, support
by Eric Goodness | January 16, 2009 | Comments Off
I’ve read a lot in the past 48 hours about Nortel’s Chapter 11 filing and there is a lot of speculation about the future of Nortel and its next best steps. A popular line of conventional wisdom emerging on the blogs and in the press is the possibility that Nortel be reinvented as an IT Services-led company. Few companies have [...]
Category: IT Services Infrastructure outsourcing Tags: Avaya, Chapter 11, Cisco, IT Services, managed services, NEC, network equipment manufacturer, network outsourcing, Nortel, Nortel bankruptcy, unified communications
by Eric Goodness | January 15, 2009 | 4 Comments
Today Tangoe, Inc. announced its acquisition of mobile device management (MDM) software vendor InterNoded, Inc. The acquisition effectively enables Tangoe to deliver services in which it currently markets capabilities: Communications Lifecycle Management. Until now, Tangoe hasn’t actually provided Communications Lifecycle Management (CLM). That’s because the company has been missing a huge piece of the solution – IT management capabilities (which they [...]
Category: outsourcing Tags: IT outsourcing, managed services, mobile device management, telecom expense management
