Eric Goodness

A member of the Gartner Blog Network

Eric Goodness
Research VP
10 years at Gartner
21 years IT industry

Eric Goodness is a vice president in Gartner Research, where he is the agenda manager and customer lead for Managed Services in the Communications sector. His research and advisory services focus on customer and vendor outsourcing and IT services… Read Full Bio

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Mmmmm…That New blog Smell…

by Eric Goodness  |  September 15, 2008  |  1 Comment

Thanks for checking out my blog.  Gartner’s new blogging policy provides me an opportunity to frame my thoughts and ideas with greater intimacy (we don’t need no stinking style guide) and reader responsiveness; that is, a discussion less burdened by industry cant or slang (or Sturm and Drang).

 I’ve got a few modest goals for my ‘blog: 

  1. Create a dialogue between end-users and vendors about managed services and outsourcing. 
  2. Present user and vendor trends and forces in the managed services and outsourcing markets.  I’ll make the blog worth your time.
  3. Tell users and vendors what is working and what isn’t working.
  4. Provide timely feedback to all comments.

 Some of the topics I will be addressing in the blog include: 

  • remote infrastructure management services (e.g. server, storage, database, network)
  • hosting and colocation services
  • mobile device management services (e.g. over-the-air updates, upgrades and patches/fixes)
  • telecom expense management services (e.g. automated invoice auditing, chargeback, and dispute management)
  • consulting and professional services for specialized Enterprise requirements like virtualization and communications-enable business process
  • communications-as-a-service and hosted communications
  • prevailing market pricing, SLAs and contract structures for managed services and IT outsourcing

 Feedback and comments welcomed.

1 Comment »

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1 response so far ↓

  • 1 David Deans   September 16, 2008 at 5:10 pm

    Eric, I’ll be your first comment — and it’s a very timely one, indeed.

    Jeff and Joe have recently joined me to explore the storylines around the evolving managed “business technology” services arena — from an end-customer perspective.
    http://business-technology-roundtable.blogspot.com

    With the help of some MSP buddies, I’ll also be weaving some case study content into the mix. We welcome your comments. By all means, submit a guest editorial, if you feel the urge :-)

    Good luck with your blog. I’ll gladly drop by your blog from time to time to add to your dialogue.

    All the best, David