Thanks for checking out my blog. Gartner’s new blogging policy provides me an opportunity to frame my thoughts and ideas with greater intimacy (we don’t need no stinking style guide) and reader responsiveness; that is, a discussion less burdened by industry cant or slang (or Sturm and Drang).
I’ve got a few modest goals for my ‘blog:
Create a dialogue between end-users and vendors about managed services and outsourcing.
Present user and vendor trends and forces in the managed services and outsourcing markets. I’ll make the blog worth your time.
Tell users and vendors what is working and what isn’t working.
Provide timely feedback to all comments.
Some of the topics I will be addressing in the blog include:
- remote infrastructure management services (e.g. server, storage, database, network)
- hosting and colocation services
- mobile device management services (e.g. over-the-air updates, upgrades and patches/fixes)
- telecom expense management services (e.g. automated invoice auditing, chargeback, and dispute management)
- consulting and professional services for specialized Enterprise requirements like virtualization and communications-enable business process
- communications-as-a-service and hosted communications
- prevailing market pricing, SLAs and contract structures for managed services and IT outsourcing
Feedback and comments welcomed.
Category: Uncategorized Tags: communications-as-a-service, communications-enable business process, hosting and colocation services, mobile device management, pricing, remote infrastructure management, service level agreements, SLA, telecom expense management, Virtualization