by Eric Goodness | September 25, 2008 | 1 Comment
I attended a managed services end-user event yesterday held in Cincinnati (birthplace of Kevin Youkilis, Red Sox first baseman extraordinaire). The event was sponsored by Logicalis. What really struck me about the event was how the Logicalis executives focused strongly on the their desire to sustain their customer’s business focus by supporting the tactical day-to-day [...]
Category: outsourcing Tags: cloud computing, managed services, outsourcing
by Eric Goodness | September 23, 2008 | 3 Comments
We in the IT Services and Outsourcing groups are hip deep in the forecast season. I’m responsible for the forecasts related to communications IT services in North and Latin America. IT services in the communications market have been doing very well. The adoption of IP communications has inserted complexity in businesses and as a result, user are requiring more [...]
Category: Uncategorized Tags: communications-as-a-service, managed services, outsourcing
by Eric Goodness | September 21, 2008 | 4 Comments
In my coverage of remote infrastructure management (RIM) services, I’m often asked by user organizations about the advantages of leveraging offshore vendors. My usual response is ‘it doesn’t matter’. I’m actually seeing more and more offshore-only RIM strategies by our clients. It is a flawed approach. RIM-based service agreements are growing rapidly as a replacement for traditionally inflexible and [...]
Category: Infrastructure Tags: business service management, managed services, offshore IT services, onshore IT services, remote infrastructure management, Remote Infrastructure Management (RIM) provider
by Eric Goodness | September 15, 2008 | Comments Off
There’s lots of buzz around mobile device management (MDM). A fair number of my colleagues are busy with inquiries aimed at helping users acquire software for self-management solutions. As an analyst focused on managed services and outsourcing my first question is always: Are users willing to shift the burden of management and operations to a third [...]
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Category: Infrastructure Tags: managed services, mobile device management, outsourcing
by Eric Goodness | September 15, 2008 | 1 Comment
Thanks for checking out my blog. Gartner’s new blogging policy provides me an opportunity to frame my thoughts and ideas with greater intimacy (we don’t need no stinking style guide) and reader responsiveness; that is, a discussion less burdened by industry cant or slang (or Sturm and Drang). I’ve got a few modest goals for [...]
Category: Uncategorized Tags: communications-as-a-service, communications-enable business process, hosting and colocation services, mobile device management, pricing, remote infrastructure management, service level agreements, SLA, telecom expense management, Virtualization
