http://blogs.gartner.com/eric-knipp/2009/07/06/the-business-of-e/ A member of the Gartner Blog Network Fri, 15 Oct 2010 22:23:04 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://blogs.gartner.com/eric-knipp/2009/07/06/the-business-of-e/comment-page-1/#comment-40 Kirsten Mon, 06 Jul 2009 23:07:03 +0000 http://blogs.gartner.com/eric-knipp/?p=37#comment-40 While this article rings so true for eCommerce, I believe that it is on point for virtually any site - B2C even B2B. All Web operations should monitor what is going on in online media and retail as harbingers of what is to come, because those are the sites that shape their audiences' experiences day to day. We are exploring a lot of those ideas in our series on Web Experience Excellence ... where online marketers are sharing their best practices. www.frost.com/webexperience Looking forward to reading your paper. While this article rings so true for eCommerce, I believe that it is on point for virtually any site – B2C even B2B. All Web operations should monitor what is going on in online media and retail as harbingers of what is to come, because those are the sites that shape their audiences’ experiences day to day.
We are exploring a lot of those ideas in our series on Web Experience Excellence … where online marketers are sharing their best practices. http://www.frost.com/webexperience
Looking forward to reading your paper.

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