Think about your last BPM implementation – was it merely paving the cow path, or did it include a radical redesign from how things are done today? I talk with vendors, companies, government entities and read lots of case studies. While the results are often impressive, I often feel underwhelmed. Where are the nuggets of radical redesign [...]
Category: BPM Gartner Organizational Change Tags: business process, radical redesign, redesign, reeingineering
