Elise Olding

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Entries Tagged as 'Organizational Change'

Is A Lack of Accountability Eroding Effectiveness?

by Elise Olding  |  April 29, 2013  |  1 Comment

Accountability is at the foundation of business success. Many organizations implement technology or new business processes but don’t consider their current cultural norms for accountability. What’s the cost of overlooking this?  As an example – I use a parking app on my mobile in my hometown. The other day I returned to my car as [...]

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Category: Applications BPM employee engagement Gartner Organizational Change     Tags: , , , , , , ,

Communicate Better – Tell, Listen and Adapt

by Elise Olding  |  March 11, 2013  |  1 Comment

Just returned from a couple of days visiting executives in some of the leading organizations in Spain. Amazingly, it’s not technology that is top of mind for many of these executives. It’s organizational change. Why? Because any technology implementation requires a change in the behavior of those using it. This skill is not one that [...]

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Category: BPM EA Gartner Organizational Change Strategic Planning     Tags: , , ,

Trading my “B” for a “P” – Farewell BPM, Hello PPM!

by Elise Olding  |  February 14, 2012  |  3 Comments

I have had 4 1/2 great years with the Gartner BPM team. It’s been fun shaping the research, meeting everyone at the conferences and writing research. I’m sad to leave good friends and wonderful collegues.  The good news is that I will be at all the Gartner BPM Summits this year! I’m now onto my next [...]


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Thoughts from the London EA Summit

by Elise Olding  |  May 19, 2011  |  Submit a Comment

I was part of the Gartner EA summit in London last week. There were 400 attendees from more than 30 countries. Betsy Burton, VP and distinguished analyst gave a compelling kick off presentation “Getting a Seat at the Strategy Table.” Burton challenged the audience to create a “clear line of sight between EA and key [...]

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Category: BPM EA Gartner Organizational Change Social     Tags: , , , , , ,

How “Brittle” Are Your Processes?

by Elise Olding  |  May 4, 2011  |  6 Comments

Having returned last week from the Gartner BPM Summit in Baltimore, I have been mashing together the ideas that came out of the many discussions. One that has surfaced is the concept of inflexible or “brittle” processes and the correlation with organizational rigidity. As we shared at the conference “by 2015, the ability to embrace [...]


Category: BPM Gartner Organizational Change     Tags: , , ,

Influence Change – Impact the Bottom Line

by Elise Olding  |  April 20, 2011  |  3 Comments

In the course of my organizational change research, I’m increasingly convinced that having a “change-able” culture will differentiate organizations in the future. This differentiation can positively impact the bottom line.  Research abounds on the topics of well-being, motivation and more holistic views on change that embrace the emotional as well as logical components. I will [...]


Category: BPM Gartner Organizational Change     Tags: , , , ,

Organizational Ch-Ch-Ch-Change – It’s Not All the Same

by Elise Olding  |  February 10, 2011  |  2 Comments

As part of my job at Gartner, I talk with many clients and publish research. Happily, one of my passions is organizational change and it’s a topic that I cover. It has become very clear to me that one of the reasons organizational change is difficult, and often a major component in project failure, is [...]


Category: BPM Gartner Organizational Change Strategic Planning     Tags: , , , , , ,

Think Bigger to Reinvent Ourselves

by Elise Olding  |  January 25, 2011  |  1 Comment

In the US tonight, President Obama gave the “State of the Union” address. I was listening to the speech with not so much of a political ear, but one of rallying a nation around change. It was a brilliant speech from that standpoint. Without judgment about the political issues let me offer my analysis of [...]

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Category: BPM Gartner Organizational Change Strategic Planning     Tags: , , , , , , ,

2011 – What’s on the Horizon for BPM?

by Elise Olding  |  January 10, 2011  |  6 Comments

HAPPY NEW YEAR! I’m back after a holiday break and thinking about what’s in store for 2011. Here are three areas that will gain momentum and we will continue to focus on in 2011: 1.  Social BPM Social BPM will move from buzz to a real technique. We have seen successes in the CRM arena [...]


Category: BPM Gartner Organizational Change Social Strategic Planning     Tags: , , , , , , ,

Successful Organizational Change: It’s Not about “New” It’s About “Next”

by Elise Olding  |  October 12, 2010  |  1 Comment

I’ve been thinking a lot about how organizational change and the challenges. Why does it continue to come up as an issue? One tiny ‘aha’ I had was about the language we use to explain change. “We are entering a new frontier of business.” Subtle, but powerful. Stick with me here! We read about “new” [...]

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Category: BPM Organizational Change Social Strategic Planning     Tags: , ,