by Elise Olding | January 20, 2011 | 3 Comments
Last month I had the pleasure of going to Kaiser Permanente’s Garfield Innovation Center with Jim Sinur and Brian Blau from Gartner. What a candy store of ideas! Just being there made me feel inspired and more innovative. There’s a lot going on but one thing that struck me was how having the innovation center [...]
Category: BPM Gartner Organizational Change Strategic Planning Tags: BPM, Gartner, healthcare, innovation, process design, process improvement
by Elise Olding | November 23, 2010 | 5 Comments
A while back I wrote a blog questioning if processes can change behavior. What about design? Think about the iPhone – a work of art, sheer beauty and joy to those who use it (well except for the phone part!). Take an aircraft as another example. The aisles are just wide enough for the beverage [...]
Category: BPM Gartner Tags: air travel, BPM, design, efficiency, Gartner, innovation, process improvement
