by Elise Olding | September 27, 2011 | 3 Comments
Think about your last BPM implementation – was it merely paving the cow path, or did it include a radical redesign from how things are done today? I talk with vendors, companies, government entities and read lots of case studies. While the results are often impressive, I often feel underwhelmed. Where are the nuggets of radical redesign [...]
Category: BPM Gartner Organizational Change Tags: business process, radical redesign, redesign, reeingineering
by Elise Olding | February 24, 2011 | 1 Comment
Last week I treated myself a mini-spa treatment courtesy of Groupon. It was for a 75 minute session of foot reflexology and massage. I’d never been to the spa before, so I did not know what to expect. I was greeted and told to sit down. When my appointed time arrived, I was escorted into [...]
Category: BPM Organizational Change Tags: business process, communication
by Elise Olding | February 15, 2011 | 1 Comment
Do the value of processes depreciate over time? It seems everything else does. That bright shiny car, even though it still is dependable as ever, isn’t worth what it once was. We seem to have a way to track these things. Accountants have schedules for the assets in our enterprises. Is anyone watching the value [...]
Category: BPM Gartner Strategic Planning Tags: BPM, business process, process improvement, process value
