Elise Olding

A member of the Gartner Blog Network

Entries Tagged as 'BPM'


Change Resistance is a Myth!

by Elise Olding  |  April 9, 2014  |  Submit a Comment

Yes, that’s right! I believe change resistance is a myth. It’s an easy way for those leading change to blame the organization for not changing. I’m going to suggest that as a change agent, the buck stops with you. To be effective with “Big Change” you will need to be adept at influencing change and [...]

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Category: BPM employee engagement Gartner Organizational Change     Tags: , , ,

Introducing BPM Shift – BPM is Dead, Long Live Big Change!

by Elise Olding  |  April 2, 2014  |  Submit a Comment

At Gartner we believe that BPM practices as we know them won’t cut it in the future. Tinkering for efficiency has run its course. Digitalization and the Internet of Things (IoT) are just a few of the disruptions that will require RADICALLY rethinking work. Companies that didn’t exist 10 years ago have massive market capitalization. The pace of [...]

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Category: BPM digitalization employee engagement Organizational Change process improvement     Tags: , , ,

Is A Lack of Accountability Eroding Effectiveness?

by Elise Olding  |  April 29, 2013  |  1 Comment

Accountability is at the foundation of business success. Many organizations implement technology or new business processes but don’t consider their current cultural norms for accountability. What’s the cost of overlooking this?  As an example – I use a parking app on my mobile in my hometown. The other day I returned to my car as [...]

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Category: Applications BPM employee engagement Gartner Organizational Change     Tags: , , , , , , ,

Communicate Better – Tell, Listen and Adapt

by Elise Olding  |  March 11, 2013  |  1 Comment

Just returned from a couple of days visiting executives in some of the leading organizations in Spain. Amazingly, it’s not technology that is top of mind for many of these executives. It’s organizational change. Why? Because any technology implementation requires a change in the behavior of those using it. This skill is not one that [...]

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Category: BPM EA Gartner Organizational Change Strategic Planning     Tags: , , ,

Has BPM Lost Its Luster?

by Elise Olding  |  February 6, 2013  |  10 Comments

It seems each week I’m hearing more and more challenges – political battles, lack of support, methodology wars and skills shortages. Some highly acclaimed enterprise-wide BPM programs have bit the dust recently. Is the shine is wearing off BPM?  I have some thoughts about why this is and will keep the list short: Tinkering – [...]

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Category: BPM Gartner     Tags: , ,

Get Your Game On at the Gartner BPM Summit in Baltimore

by Elise Olding  |  April 24, 2012  |  5 Comments

Next week’s BPM summit will have something for everyone from beginners wanting to know the right steps in the journey – to emerging trends for our advanced practitioners to explore. At this years conference we are adding a layer of fun based on our gamification keynote by Gabe Zichermann (Twitter @gzicherm and his bio is [...]

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Category: BPM Gartner     Tags: , , , , ,

Trading my “B” for a “P” – Farewell BPM, Hello PPM!

by Elise Olding  |  February 14, 2012  |  3 Comments

I have had 4 1/2 great years with the Gartner BPM team. It’s been fun shaping the research, meeting everyone at the conferences and writing research. I’m sad to leave good friends and wonderful collegues.  The good news is that I will be at all the Gartner BPM Summits this year! I’m now onto my next [...]

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Category: Uncategorized     Tags: , , ,

Take the BPM Survey

by Elise Olding  |  September 28, 2011  |  1 Comment

We are in the planning stages for our Gartner BPM Summit. I am the conference chair. The pre-conference survey is available – here. We currently have approximately 180 responses and need more!!  By fully completing this survey you will be provided a special $300 discount code to attend the Gartner Business Process Management Summit in Baltimore, [...]

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Category: BPM Organizational Change     Tags: , , , , ,

Gartner BPM Summit Highlights – Sydney, Australia

by Elise Olding  |  September 19, 2011  |  Submit a Comment

I’m winging my way to Hawaii for a much anticipated mini-vacation. This seems like a good time to recap some of my takeaways from the Sydney BPM summit – even if it is a month later! (I’m back now and had a great time!) There was a great turnout 209 attendees – more than expected.  [...]

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Category: BPM Gartner mobile Organizational Change     Tags: , ,

Thoughts from the London EA Summit

by Elise Olding  |  May 19, 2011  |  Submit a Comment

I was part of the Gartner EA summit in London last week. There were 400 attendees from more than 30 countries. Betsy Burton, VP and distinguished analyst gave a compelling kick off presentation “Getting a Seat at the Strategy Table.” Burton challenged the audience to create a “clear line of sight between EA and key [...]

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Category: BPM EA Gartner Organizational Change Social     Tags: , , , , , ,