Gartner Blog Network

Elise Olding
Research Director
7 years at Gartner
32 years IT industry

Elise Olding is a Research Director covering the complex challenges of organizational change and business transformation from a people perspective. Her areas of focus include organizational change, communications strategies and emerging trends in employee engagement from a hands-on practitioner view. Ms. Olding provides research on a worldwide basis, advising clients on best practices to achieve sustainable change and business transformation. She is a member of Gartner's Business Process and Transformation team. Read Full Bio

Is A Lack of Accountability Eroding Effectiveness?

by Elise Olding  |  April 29, 2013

Accountability is at the foundation of business success. Many organizations implement technology or new business processes but don’t consider their current cultural norms for accountability. What’s the cost of overlooking this?  As an example – I use a parking app on my mobile in my hometown. The other day I returned to my car as […]

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Vision Alignment Challenges? Create a Collage

by Elise Olding  |  April 8, 2013

The challenge in many organizations is that we have a strong propensity to jump to the solution.  When the going gets tough merely having a solution in mind doesn’t get us out of the quagmire – particularly when it may not have been the 100% right solution to start with. It’s easy to lose our […]

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Communicate Better – Tell, Listen and Adapt

by Elise Olding  |  March 11, 2013

Just returned from a couple of days visiting executives in some of the leading organizations in Spain. Amazingly, it’s not technology that is top of mind for many of these executives. It’s organizational change. Why? Because any technology implementation requires a change in the behavior of those using it. This skill is not one that […]

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Has BPM Lost Its Luster?

by Elise Olding  |  February 6, 2013

It seems each week I’m hearing more and more challenges – political battles, lack of support, methodology wars and skills shortages. Some highly acclaimed enterprise-wide BPM programs have bit the dust recently. Is the shine is wearing off BPM?  I have some thoughts about why this is and will keep the list short: Tinkering – […]

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“Engagification”of the Enterprise – Gamification and Employee Engagement

by Elise Olding  |  November 14, 2012

I had the pleasure of crafting one of Gartner’s top predicts for 2013: By 2015, 40% of Global 1000 organizations will use gamification as the primary mechanism to transform business operations. (Gartner’s Top Predictions for IT Organizations and Users, 2013 and Beyond: Balancing Economics, Risk, Opportunity and Innovation) Why do we need to consider gamification […]

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Get Your Game On at the Gartner BPM Summit in Baltimore

by Elise Olding  |  April 24, 2012

Next week’s BPM summit will have something for everyone from beginners wanting to know the right steps in the journey – to emerging trends for our advanced practitioners to explore. At this years conference we are adding a layer of fun based on our gamification keynote by Gabe Zichermann (Twitter @gzicherm and his bio is […]

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The Language of Successful Organizational Change

by Elise Olding  |  February 28, 2012

The majority of my interactions with clients lately have been about organizational change. It is becoming more of an executive level conversation as leaders are realizing the importance of paying attention to the people dynamics and understanding the consequences when they don’t. “Where to start?” is a question I’m commonly asked. Here’s the 100,000 foot view that I recently […]

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Trading my “B” for a “P” – Farewell BPM, Hello PPM!

by Elise Olding  |  February 14, 2012

I have had 4 1/2 great years with the Gartner BPM team. It’s been fun shaping the research, meeting everyone at the conferences and writing research. I’m sad to leave good friends and wonderful collegues.  The good news is that I will be at all the Gartner BPM Summits this year! I’m now onto my next […]

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BPM Predicts 2012: Organizational Politics Hampers, Gamification Motivates BPM Adoption

by Elise Olding  |  November 21, 2011

Our “BPM Predicts” report for 2012 has been published.  It was a cross-team effort that included – myself, Brian Burke, Michele Cantara, John Dixon, Donna Fitzgerald, Janelle Hill and Teresa Jones.  “BPM Predicts” is published each year and I hope you find this year’s batch to provide insights for you to take BPM to the next […]

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Join Us for Gartner Chat on Social Media – Oct 4th, 3pm EDT

by Elise Olding  |  September 28, 2011

The wave of social business will be larger and even more disruptive than the e-business wave that preceded it. It is more than Facebook, Twitter, and LinkedIn. It is also more than the enabling technologies – wikis, blogs, social networks, etc. Social media is really about engaging communities in new ways to achieve otherwise impossible […]

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