Elise Olding

A member of the Gartner Blog Network

Entries Categorized as 'BPM'


Change Resistance is a Myth!

by Elise Olding  |  April 9, 2014  |  Submit a Comment

Yes, that’s right! I believe change resistance is a myth. It’s an easy way for those leading change to blame the organization for not changing. I’m going to suggest that as a change agent, the buck stops with you. To be effective with “Big Change” you will need to be adept at influencing change and [...]

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Category: BPM employee engagement Gartner Organizational Change     Tags: , , ,

Introducing BPM Shift – BPM is Dead, Long Live Big Change!

by Elise Olding  |  April 2, 2014  |  Submit a Comment

At Gartner we believe that BPM practices as we know them won’t cut it in the future. Tinkering for efficiency has run its course. Digitalization and the Internet of Things (IoT) are just a few of the disruptions that will require RADICALLY rethinking work. Companies that didn’t exist 10 years ago have massive market capitalization. The pace of [...]

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Category: BPM digitalization employee engagement Organizational Change process improvement     Tags: , , ,

Distractions: The Next Stop for BPM

by Elise Olding  |  December 10, 2013  |  Submit a Comment

For decades process improvement has focused on efficiency. The thing about efficiency is it is finite. What’s next? I think identifying and removing distractions. In a digital world, the process model is dead and will inhibit capitalizing on “business moments.” Gartner describes these as “competition that appears from nowhere, disrupts, disappears, or transforms.” A focus on [...]

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Category: BPM Gartner Organizational Change     Tags: ,

Move to the “3D Employee” and Embrace Well-being

by Elise Olding  |  June 26, 2013  |  1 Comment

There’s an abundance of chatter these days about employee engagement. It has become the “fix” for many of the ills identified in our workplaces. I would propose that this view represents only part of what is really needed. The “3D employee” needs mental, physical and social well-being. This goes beyond having clear objectives and being acknowledged [...]

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Category: BPM employee engagement engagification Gartner Organizational Change     Tags: , , , , ,

Is A Lack of Accountability Eroding Effectiveness?

by Elise Olding  |  April 29, 2013  |  1 Comment

Accountability is at the foundation of business success. Many organizations implement technology or new business processes but don’t consider their current cultural norms for accountability. What’s the cost of overlooking this?  As an example – I use a parking app on my mobile in my hometown. The other day I returned to my car as [...]

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Category: Applications BPM employee engagement Gartner Organizational Change     Tags: , , , , , , ,

Vision Alignment Challenges? Create a Collage

by Elise Olding  |  April 8, 2013  |  2 Comments

The challenge in many organizations is that we have a strong propensity to jump to the solution.  When the going gets tough merely having a solution in mind doesn’t get us out of the quagmire – particularly when it may not have been the 100% right solution to start with. It’s easy to lose our [...]

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Category: BPM employee engagement ERP Gartner Organizational Change Strategic Planning Uncategorized     Tags: , , , ,

Communicate Better – Tell, Listen and Adapt

by Elise Olding  |  March 11, 2013  |  1 Comment

Just returned from a couple of days visiting executives in some of the leading organizations in Spain. Amazingly, it’s not technology that is top of mind for many of these executives. It’s organizational change. Why? Because any technology implementation requires a change in the behavior of those using it. This skill is not one that [...]

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Category: BPM EA Gartner Organizational Change Strategic Planning     Tags: , , ,

Has BPM Lost Its Luster?

by Elise Olding  |  February 6, 2013  |  10 Comments

It seems each week I’m hearing more and more challenges – political battles, lack of support, methodology wars and skills shortages. Some highly acclaimed enterprise-wide BPM programs have bit the dust recently. Is the shine is wearing off BPM?  I have some thoughts about why this is and will keep the list short: Tinkering – [...]

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Category: BPM Gartner     Tags: , ,

“Engagification”of the Enterprise – Gamification and Employee Engagement

by Elise Olding  |  November 14, 2012  |  12 Comments

I had the pleasure of crafting one of Gartner’s top predicts for 2013: By 2015, 40% of Global 1000 organizations will use gamification as the primary mechanism to transform business operations. (Gartner’s Top Predictions for IT Organizations and Users, 2013 and Beyond: Balancing Economics, Risk, Opportunity and Innovation) Why do we need to consider gamification [...]

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Category: BPM employee engagement engagification gamification Gartner Organizational Change     Tags: , ,

Get Your Game On at the Gartner BPM Summit in Baltimore

by Elise Olding  |  April 24, 2012  |  5 Comments

Next week’s BPM summit will have something for everyone from beginners wanting to know the right steps in the journey – to emerging trends for our advanced practitioners to explore. At this years conference we are adding a layer of fun based on our gamification keynote by Gabe Zichermann (Twitter @gzicherm and his bio is [...]

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Category: BPM Gartner     Tags: , , , , ,