Gartner Blog Network

Entries Categorized as 'Social'

Join Us for Gartner Chat on Social Media – Oct 4th, 3pm EDT

by Elise Olding  |  September 28, 2011  |  1 Comment

The wave of social business will be larger and even more disruptive than the e-business wave that preceded it. It is more than Facebook, Twitter, and LinkedIn. It is also more than the enabling technologies – wikis, blogs, social networks, etc. Social media is really about engaging communities in new ways to achieve otherwise impossible […]

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Thoughts from the London EA Summit

by Elise Olding  |  May 19, 2011  |  Submit a Comment

I was part of the Gartner EA summit in London last week. There were 400 attendees from more than 30 countries. Betsy Burton, VP and distinguished analyst gave a compelling kick off presentation “Getting a Seat at the Strategy Table.” Burton challenged the audience to create a “clear line of sight between EA and key […]

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2011 – What’s on the Horizon for BPM?

by Elise Olding  |  January 10, 2011  |  6 Comments

HAPPY NEW YEAR! I’m back after a holiday break and thinking about what’s in store for 2011. Here are three areas that will gain momentum and we will continue to focus on in 2011: 1.  Social BPM Social BPM will move from buzz to a real technique. We have seen successes in the CRM arena […]


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Twitter: The Great Information Pyramid Scheme

by Elise Olding  |  October 27, 2010  |  2 Comments

Depending on how you use it, Twitter can be a place to read about someone’s latest gym visit or can be used to dish up a wealth of information about emerging trends and interesting information you may not have found on your own. It’s not only useful as a corporate tool to get the pulse […]


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Gartner Symposium Twitter Update Day 4 – CU At #GartnerSym Nxt Yr!

by Elise Olding  |  October 21, 2010  |  Submit a Comment

A quick update.  Wishing everyone a safe trip home. Statistics (from Tweetronics): Total #GartnerSym Tweets:  5546 Thursday’s Numbers:   Tweets: 1153    Users: 546 The reach (total readership) was 364,229 Tweet Sources (from tHE ARCHIVIST) Tweetdeck dominated as the source of #gartnersym tweets. 47% from Tweetdeck 19% from Web 8% from Twitter iPhone Top Tweets for Thursday: “mobility […]

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Successful Organizational Change: It’s Not about “New” It’s About “Next”

by Elise Olding  |  October 12, 2010  |  1 Comment

I’ve been thinking a lot about how organizational change and the challenges. Why does it continue to come up as an issue? One tiny ‘aha’ I had was about the language we use to explain change. “We are entering a new frontier of business.” Subtle, but powerful. Stick with me here! We read about “new” […]

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Category: BPM Organizational Change Social Strategic Planning     Tags: , ,

I Don’t Want “User” Experience I want “Elise” Experience!

by Elise Olding  |  October 6, 2010  |  1 Comment

Who is “User” and why am I subjected to his/her experience when using a device or website? I dream of the day I don’t have to figure out how “User” wants to interact. I know how I want to interact with my devices and technology – so why can’t “User” move over and share a […]

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Social BPM Needs “Process Designers” Not Technology

by Elise Olding  |  August 30, 2010  |  8 Comments

Social BPM has been getting a lot of hype as a technology. It is not. Certainly, it is supported by technology, but it is a practice that requires the right skills. The skill that will be fundamentally required is process design. Social BPM requires understanding how to turn a process “outside in” by viewing it […]


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Read My Mind – Augmented Cognition

by Elise Olding  |  August 4, 2010  |  1 Comment

Complexity seems to be part of the human condition and the way the world is evolving. There’s just no stopping the amount of information that available to us. The controversy over augmented cognition has been going on for some time. But, just like other leaps, it seems like only a matter of time before this […]

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