by Elise Olding | April 5, 2011 | 1 Comment
The message read “You’ve Been Ousted as mayor of XXXPetStore.” My reaction? Big deal! I had no desire to race to the store to recapture my status or find numerous excuses to purchase toys for my two adorable tonkinese cats. Gamification is an engagement technique that borrows video game mechanics (game features such as points, [...]
Category: BPM Gartner Organizational Change Tags: behavior change, BPM, gamification, motivation, process design
by Elise Olding | March 2, 2011 | Submit a Comment
The BPM Summit is March 7th and 8th and I’m looking forward to interacting with the attendees. Attending and presenting at a conference is one of the best parts of my job. It’s great give and take – I can share insights with attendees and I also hear so many fascinating examples of successes and [...]
Category: BPM Gartner Organizational Change Uncategorized Tags: BPM, BPM Summit, operational resilience, organizational liquidity, social BPM
by Elise Olding | February 24, 2011 | 1 Comment
Last week I treated myself a mini-spa treatment courtesy of Groupon. It was for a 75 minute session of foot reflexology and massage. I’d never been to the spa before, so I did not know what to expect. I was greeted and told to sit down. When my appointed time arrived, I was escorted into [...]
Category: BPM Organizational Change Tags: business process, communication
by Elise Olding | February 10, 2011 | 2 Comments
As part of my job at Gartner, I talk with many clients and publish research. Happily, one of my passions is organizational change and it’s a topic that I cover. It has become very clear to me that one of the reasons organizational change is difficult, and often a major component in project failure, is [...]
Category: BPM Gartner Organizational Change Strategic Planning Tags: BPM, change, change management, Organizational Change, organizational liquidity, organizational readiness, process improvement
by Elise Olding | January 25, 2011 | 1 Comment
In the US tonight, President Obama gave the “State of the Union” address. I was listening to the speech with not so much of a political ear, but one of rallying a nation around change. It was a brilliant speech from that standpoint. Without judgment about the political issues let me offer my analysis of [...]
Category: BPM Gartner Organizational Change Strategic Planning Tags: BPM, change, change management, communication, Obama, Organizational Change, process improvement, State of the Union
by Elise Olding | January 20, 2011 | 3 Comments
Last month I had the pleasure of going to Kaiser Permanente’s Garfield Innovation Center with Jim Sinur and Brian Blau from Gartner. What a candy store of ideas! Just being there made me feel inspired and more innovative. There’s a lot going on but one thing that struck me was how having the innovation center [...]
Category: BPM Gartner Organizational Change Strategic Planning Tags: BPM, Gartner, healthcare, innovation, process design, process improvement
by Elise Olding | January 10, 2011 | 6 Comments
HAPPY NEW YEAR! I’m back after a holiday break and thinking about what’s in store for 2011. Here are three areas that will gain momentum and we will continue to focus on in 2011: 1. Social BPM Social BPM will move from buzz to a real technique. We have seen successes in the CRM arena [...]
Category: BPM Gartner Organizational Change Social Strategic Planning Tags: BPM, change management, CIO, Organizational Change, organizational liquidity, process, social BPM, strategy
by Elise Olding | October 12, 2010 | 1 Comment
I’ve been thinking a lot about how organizational change and the challenges. Why does it continue to come up as an issue? One tiny ‘aha’ I had was about the language we use to explain change. “We are entering a new frontier of business.” Subtle, but powerful. Stick with me here! We read about “new” [...]
Category: BPM Organizational Change Social Strategic Planning Tags: change management, Organizational Change, organizational liquidity
by Elise Olding | September 28, 2010 | 1 Comment
Change = Pain + 1st Step
Category: BPM Organizational Change Strategic Planning Tags: BPM, change management, Organizational Change
by Elise Olding | September 22, 2010 | 1 Comment
I’ve been at Oracle Open World this week. One of my takeaway is that things will change and change big time. The shifts that will come from moving to virtualization and the cloud are huge. They also seem to be somewhat ignored in the majority of sessions, save for KPMG and PwC discussing them in [...]
Category: BPM Organizational Change Strategic Planning Uncategorized Tags: BPM, business change, Cloud, oracle open world, Organizational Change
