Elise OldingOur “BPM Predicts” report for 2012 has been published. It was a cross-team effort that included – myself, Brian Burke, Michele Cantara, John Dixon, Donna Fitzgerald, Janelle Hill and Teresa Jones. “BPM Predicts” is published each year and I hope you find this year’s batch to provide insights for you to take BPM to the next level.
Overview
The land of BPM is awash in opportunities but also speckled with landmines. This year’s predictions offer some of both. Starting with the landmines, organizational politics is emerging as a challenge and will continue to haunt BPI leaders Those not realizing the force of this challenge will face the stalling or demise of their BPM program, and we anticipate that will be one-third of the organizations today. The good news is that the opportunities offer hope to deal with this challenge and have a direct and positive impact. The enterprise program management office (EPMO) ties together people, technology and process enabling a better, more comprehensive reading on political challenges, and gamification offers engagement and motivation techniques to rally opposing forces to work toward collaborative goals. Shadow processes diminish the value of BPM, and creating visibility offers opportunities to coordinate work across organizational boundaries. The bad news is that politics will be a challenge that some will not overcome, but the good news is that this year’s predictions point to a path that will lead to BPM success.
Predicts
- Through 2016, organizational politics will prevent at least one-third of BPM efforts from moving beyond one-off projects to enterprisewide adoption. (John Dixon, Elise Olding)
- By 2015, 25% of all redesigned processes will include one or more of the engagement practices known as “gamification.” (Elise Olding, Brian Burke)
- Driven by the need to innovate, by 2016, one-third of enterprise-level BPI groups will combine with the Program Management Office (PMO) to form the EPMO. (Elise Olding, Donna Fitzgerald)
- By 2016, 20% of “shadow business processes” will be supported by BPM cloud platforms. (Michele Cantara)
Thoughts?
Category: BPM Cloud Gartner Organizational Change Tags: BPM politics, gamification, process design
7 responses so far ↓
1 Gamification van bedrijfsprocessen: organisaties steeds meer 'playful' - Frankwatching May 30, 2012 at 8:00 am
[...] zijn een percentage te plakken op een trend. Zo ook in het geval van gamification. Eind vorig jaar wist Gartner te melden dat in 2015 een kwart van alle herontworpen bedrijfsprocessen gamification zou bevatten. Het [...]
2 10 mejores tweets de call center y contact center -semana 47 | Ricardo Marquez November 25, 2012 at 4:36 pm
[...] de las personas, desde la relación con las marcas, la educación hasta el ambiente laboral. Según éste informe de Gartner, si bien la gamificación todavía permanece como una estrategia poco explorada [...]
3 Pelillistäminen yrityksissä | Miikka Salavuo January 14, 2013 at 4:21 am
[...] sekä asiakkaiden osallistaminen. Jopa neljäsosaan liiketoimintaprosesseja oltaisiin vuoteen 2015 mennessä sisällyttämässä pelillistämistä. (Lähteet linkitetty [...]
4 Kill Your Awful Annual Reviews—It’s Time To Give Employees ‘Hyperfeedback’ | This Is Jah Smith DOT com February 6, 2013 at 10:19 am
[...] The idea is expected to storm the enterprise by next year. Some 70 percent of the 2,000 largest businesses around the world will be managing at least one “gamified” application or system by 2014, market research firm Gartner predicts. [...]
5 Kill Your Awful Annual Reviews—It’s Time To Give Employees ‘Hyperfeedback’ | Tips for the Unready February 6, 2013 at 10:22 am
[...] The idea is expected to storm the enterprise by next year. Some 70 percent of the 2,000 largest businesses around the world will be managing at least one “gamified” application or system by 2014, market research firm Gartner predicts. [...]
6 Kill Your Awful Annual Reviews—It’s Time To Give Employees ‘Hyperfeedback’ | 5 For Business February 6, 2013 at 10:48 am
[...] The idea is expected to storm the enterprise by next year. Some 70 percent of the 2,000 largest businesses around the world will be managing at least one “gamified” application or system by 2014, market research firm Gartner predicts. [...]
7 Kill Your Awful Annual Reviews: It's Time To Give Employees Hyperfeedback February 13, 2013 at 9:30 am
[...] The idea is expected to storm the enterprise by next year. Some 70 percent of the 2,000 largest businesses around the world will be managing at least one “gamified” application or system by 2014, market research firm Gartner predicts. [...]
Leave a Comment