Elise Olding

A member of the Gartner Blog Network

Elise Olding
Research Director
7 years at Gartner
32 years IT industry

Elise Olding is a Research Director covering the complex challenges of organizational change and business transformation from a people perspective. Her areas of focus include organizational change, communications strategies and emerging trends in employee engagement from a hands-on practitioner view. Ms. Olding provides research on a worldwide basis, advising clients on best practices to achieve sustainable change and business transformation. She is a member of Gartner's Business Process and Transformation team. Read Full Bio

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BPM Predicts 2012: Organizational Politics Hampers, Gamification Motivates BPM Adoption

by Elise Olding  |  November 21, 2011  |  7 Comments

Our “BPM Predicts” report for 2012 has been published.  It was a cross-team effort that included – myself, Brian Burke, Michele Cantara, John Dixon, Donna Fitzgerald, Janelle Hill and Teresa Jones.  “BPM Predicts” is published each year and I hope you find this year’s batch to provide insights for you to take BPM to the next level.   


The land of BPM is awash in opportunities but also speckled with landmines. This year’s predictions offer some of both. Starting with the landmines, organizational politics is emerging as a challenge and will continue to haunt BPI leaders Those not realizing the force of this challenge will face the stalling or demise of their BPM program, and we anticipate that will be one-third of the organizations today. The good news is that the opportunities offer hope to deal with this challenge and have a direct and positive impact. The enterprise program management office (EPMO) ties together people, technology and process enabling a better, more comprehensive reading on political challenges, and gamification offers engagement and motivation techniques to rally opposing forces to work toward collaborative goals. Shadow processes diminish the value of BPM, and creating visibility offers opportunities to coordinate work across organizational boundaries. The bad news is that politics will be a challenge that some will not overcome, but the good news is that this year’s predictions point to a path that will lead to BPM success.


  • Through 2016, organizational politics will prevent at least one-third of BPM efforts from moving beyond one-off projects to enterprisewide adoption. (John Dixon, Elise Olding)
  • By 2015, 25% of all redesigned processes will include one or more of the engagement practices known as “gamification.” (Elise Olding, Brian Burke)
  • Driven by the need to innovate, by 2016, one-third of enterprise-level BPI groups will combine with the Program Management Office (PMO) to form the EPMO. (Elise Olding, Donna Fitzgerald)
  • By 2016, 20% of “shadow business processes” will be supported by BPM cloud platforms. (Michele Cantara)



Category: BPM Cloud Gartner Organizational Change     Tags: , ,

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