Gartner Blog Network


BPM Predicts 2012: Organizational Politics Hampers, Gamification Motivates BPM Adoption

by Elise Olding  |  November 21, 2011  |  7 Comments

Our “BPM Predicts” report for 2012 has been published.  It was a cross-team effort that included – myself, Brian Burke, Michele Cantara, John Dixon, Donna Fitzgerald, Janelle Hill and Teresa Jones.  “BPM Predicts” is published each year and I hope you find this year’s batch to provide insights for you to take BPM to the next level.   

Overview

The land of BPM is awash in opportunities but also speckled with landmines. This year’s predictions offer some of both. Starting with the landmines, organizational politics is emerging as a challenge and will continue to haunt BPI leaders Those not realizing the force of this challenge will face the stalling or demise of their BPM program, and we anticipate that will be one-third of the organizations today. The good news is that the opportunities offer hope to deal with this challenge and have a direct and positive impact. The enterprise program management office (EPMO) ties together people, technology and process enabling a better, more comprehensive reading on political challenges, and gamification offers engagement and motivation techniques to rally opposing forces to work toward collaborative goals. Shadow processes diminish the value of BPM, and creating visibility offers opportunities to coordinate work across organizational boundaries. The bad news is that politics will be a challenge that some will not overcome, but the good news is that this year’s predictions point to a path that will lead to BPM success.

Predicts

  • Through 2016, organizational politics will prevent at least one-third of BPM efforts from moving beyond one-off projects to enterprisewide adoption. (John Dixon, Elise Olding)
  • By 2015, 25% of all redesigned processes will include one or more of the engagement practices known as “gamification.” (Elise Olding, Brian Burke)
  • Driven by the need to innovate, by 2016, one-third of enterprise-level BPI groups will combine with the Program Management Office (PMO) to form the EPMO. (Elise Olding, Donna Fitzgerald)
  • By 2016, 20% of “shadow business processes” will be supported by BPM cloud platforms. (Michele Cantara)

Thoughts?

Category: bpm-strategic-planning  cloud  gartner  organizational-change  

Tags: bpm-politics  gamification  process-design  


Thoughts on BPM Predicts 2012: Organizational Politics Hampers, Gamification Motivates BPM Adoption


  1. […] zijn een percentage te plakken op een trend. Zo ook in het geval van gamification. Eind vorig jaar wist Gartner te melden dat in 2015 een kwart van alle herontworpen bedrijfsprocessen gamification zou bevatten. Het […]

  2. […] de las personas, desde la relación con las marcas, la educación hasta el ambiente laboral. Según éste informe de Gartner, si bien la gamificación todavía permanece como una estrategia poco explorada […]

  3. […] sekä asiakkaiden osallistaminen.  Jopa neljäsosaan liiketoimintaprosesseja oltaisiin vuoteen 2015 mennessä sisällyttämässä pelillistämistä. (Lähteet linkitetty […]

  4. […] The idea is expected to storm the enterprise by next year. Some 70 percent of the 2,000 largest businesses around the world will be managing at least one “gamified” application or system by 2014, market research firm Gartner predicts. […]

  5. […] The idea is expected to storm the enterprise by next year. Some 70 percent of the 2,000 largest businesses around the world will be managing at least one “gamified” application or system by 2014, market research firm Gartner predicts. […]

  6. […] The idea is expected to storm the enterprise by next year. Some 70 percent of the 2,000 largest businesses around the world will be managing at least one “gamified” application or system by 2014, market research firm Gartner predicts. […]

  7. […] The idea is expected to storm the enterprise by next year. Some 70 percent of the 2,000 largest businesses around the world will be managing at least one “gamified” application or system by 2014, market research firm Gartner predicts. […]



Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Comments or opinions expressed on this blog are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Readers may copy and redistribute blog postings on other blogs, or otherwise for private, non-commercial or journalistic purposes, with attribution to Gartner. This content may not be used for any other purposes in any other formats or media. The content on this blog is provided on an "as-is" basis. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this blog.