Elise Olding

Do the value of processes depreciate over time? It seems everything else does. That bright shiny car, even though it still is dependable as ever, isn’t worth what it once was. We seem to have a way to track these things. Accountants have schedules for the assets in our enterprises. Is anyone watching the value of processes in your company?  Are some depreciating faster than others?

That seems to be a job for the business process director! Are you able to identify which processes are generating more value than others? Do you know which ones need to be retired, which ones need a tune-up? Do processes have a “life expectancy?”  Can you do this without a lot of extra effort? With the world moving as fast as it is, it seems this is something that would generate a lot of interest from senior management. Unfortunately I know of only a few companies that aspire to do this.

Think about the changes that have happened in the post-Twitter world. The shift caused by the social revolution should be cause enough to take stock of how your processes are working. Are they really stepping up to meet the needs of your customers or are you hanging onto legacy processes because you don’t know where to start? Using technology makes it easier to change processes, but there’s still the question of knowing their value. When a process has reached its “useful life” it should be retired. That would then trigger a look at the need for something completely different (to quote Monty Python!).

Just some thoughts, let me know what you think. Follow me on Twitter @eliseolding

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Category: BPM Gartner Strategic Planning     Tags: BPM, business process, process improvement, process value

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