by Elise Olding | February 24, 2011 | 1 Comment
Last week I treated myself a mini-spa treatment courtesy of Groupon. It was for a 75 minute session of foot reflexology and massage. I’d never been to the spa before, so I did not know what to expect. I was greeted and told to sit down. When my appointed time arrived, I was escorted into [...]
Category: BPM Organizational Change Tags: business process, communication
by Elise Olding | February 15, 2011 | 1 Comment
Do the value of processes depreciate over time? It seems everything else does. That bright shiny car, even though it still is dependable as ever, isn’t worth what it once was. We seem to have a way to track these things. Accountants have schedules for the assets in our enterprises. Is anyone watching the value [...]
Category: BPM Gartner Strategic Planning Tags: BPM, business process, process improvement, process value
by Elise Olding | February 10, 2011 | 2 Comments
As part of my job at Gartner, I talk with many clients and publish research. Happily, one of my passions is organizational change and it’s a topic that I cover. It has become very clear to me that one of the reasons organizational change is difficult, and often a major component in project failure, is [...]
Category: BPM Gartner Organizational Change Strategic Planning Tags: BPM, change, change management, Organizational Change, organizational liquidity, organizational readiness, process improvement
