Elise OldingHAPPY NEW YEAR! I’m back after a holiday break and thinking about what’s in store for 2011. Here are three areas that will gain momentum and we will continue to focus on in 2011:
1. Social BPM
Social BPM will move from buzz to a real technique. We have seen successes in the CRM arena and customer facing processes but as organizations learn the power of social, it will drive creative and innovative approaches to the most mundane processes. The groundwork has been laid by the innovative companies, such as Zappos. Action: It’s now it’s time to join the party and thoughtfully design some fully functional socially-enabled processes.
2. Organizational Change as a Critical Enabler
2011 is the year that organizational change will move from “fluffy” to getting on the map! We are seeing some strides in this area as far as quantifying outcomes and emerging technologies. At the Gartner Symposiums last year, CIO leadership skill topics resonated on blogs and in Twitter. Enlightened CIOs are embracing the skills needed to drive change in their corporations and play a bigger role in overall transformation efforts. Organizational liquidity will begin to take hold as an organizational skill that can enable competitive advantage. Action: Embed organizational change techniques in all BPM project work. Use BPM efforts to design and implement the organizational liquidity (and metrics) to enable the appropriate level of organizational agility. See CIO Leadership Skills to Boost Your Career
3. Process as Strategy
Gartner is seeing process/BPM as continuing to move up in maturity. In the more advanced levels (4 and 5 on Gartner ITScore model) process takes a seat at the strategy table, delivering on the concept of “processes as assets of the enterprise.” Some leading companies are already planning for this. Action: It’s time to understand your maturity level and plan to rapidly engage/educate the organization and gain traction by delivering BPM results that enable key business strategies. Then “break it down” to show repeatable results and do it all over again.
I’m very passionate about all of them and am excited to continue research in these areas. What are you seeing? Add your insights via a comment and let’s get a list that we can revisit at the end of the year. Ah, novel thought, baseline then measure results…!!!
Join us at the Gartner BPM Summit in Baltimore, MD April27-29th. I hope to see you there!
Category: BPM Gartner Organizational Change Social Strategic Planning Tags: BPM, change management, CIO, Organizational Change, organizational liquidity, process, social BPM, strategy
6 responses so far ↓
1 Tweets that mention 2011 – What’s on the Horizon for BPM? -- Topsy.com January 11, 2011 at 12:14 pm
[...] This post was mentioned on Twitter by Gartner and others. Gartner said: What’s on the Horizon for #BPM? Elise Olding, on her blog. http://bit.ly/gMgCf0 #Gartner #GartnerBPM [...]
2 Tweets that mention 2011 – What’s on the Horizon for BPM? -- Topsy.com January 11, 2011 at 3:46 pm
[...] This post was mentioned on Twitter by Brad Van Lanen. Brad Van Lanen said: 2011 – What’s on the Horizon for BPM? http://ow.ly/1aP64J [...]
3 BPM Quotes of the week « Adam Deane January 15, 2011 at 3:26 am
[...] BPM Maturity – Elise Olding Gartner is seeing process/BPM as continuing to move up in maturity. In the [...]
4 Chris Adams January 22, 2011 at 10:04 pm
# 2 rings very true from what I am hearing with my customers. The days of implementing process / workflow based on job function (job title) grows antiquated. Because we all wear multiple “hats”, it is more pertintent today to assign work on expertise / availability / other properties (over and above respecting “simple” workflow design based on drawn routes).
In today’s work environment, BPM Suites must have the abilities to recognize user properties and dynamic states, and thus route work based on these states. A real life example of this is to determine “online” state when dealing with call center processes. It makes no sense to assign work / build queues for call center peopele who are at lunch / out for the day. While the process may be “working as designed” by assigning call center tasks to the entire group, the reality is that the process is not working based on the human involvement factor.
5 E. Scott Menter February 18, 2011 at 2:39 pm
Totally agree on #3: as Gartner has pointed out , process structure and governance will become increasingly important in the coming years.
From our standpoint, the strategic value of BPM will rest on its ability to provide timely and accurate insight into past behaviors as well as in-flight processes. Early problem detection, reliable predictions, and comprehensive performance data result in improved exception handling and overall faster response to changing business conditions.
6 BPM: Culture Eats Strategy for Lunch « Adam Deane May 4, 2011 at 3:19 am
[...] Elise Olding advised embeding organizational change techniques in all BPM project work. “Use BPM efforts to design and implement the organizational liquidity (and metrics) to enable [...]
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