HAPPY NEW YEAR! I’m back after a holiday break and thinking about what’s in store for 2011. Here are three areas that will gain momentum and we will continue to focus on in 2011:
1. Social BPM
Social BPM will move from buzz to a real technique. We have seen successes in the CRM arena and customer facing processes but as organizations learn the power of social, it will drive creative and innovative approaches to the most mundane processes. The groundwork has been laid by the innovative companies, such as Zappos. Action: It’s now it’s time to join the party and thoughtfully design some fully functional socially-enabled processes.
2. Organizational Change as a Critical Enabler
2011 is the year that organizational change will move from “fluffy” to getting on the map! We are seeing some strides in this area as far as quantifying outcomes and emerging technologies. At the Gartner Symposiums last year, CIO leadership skill topics resonated on blogs and in Twitter. Enlightened CIOs are embracing the skills needed to drive change in their corporations and play a bigger role in overall transformation efforts. Organizational liquidity will begin to take hold as an organizational skill that can enable competitive advantage. Action: Embed organizational change techniques in all BPM project work. Use BPM efforts to design and implement the organizational liquidity (and metrics) to enable the appropriate level of organizational agility. See CIO Leadership Skills to Boost Your Career
3. Process as Strategy
Gartner is seeing process/BPM as continuing to move up in maturity. In the more advanced levels (4 and 5 on Gartner ITScore model) process takes a seat at the strategy table, delivering on the concept of “processes as assets of the enterprise.” Some leading companies are already planning for this. Action: It’s time to understand your maturity level and plan to rapidly engage/educate the organization and gain traction by delivering BPM results that enable key business strategies. Then “break it down” to show repeatable results and do it all over again.
I’m very passionate about all of them and am excited to continue research in these areas. What are you seeing? Add your insights via a comment and let’s get a list that we can revisit at the end of the year. Ah, novel thought, baseline then measure results…!!!
Join us at the Gartner BPM Summit in Baltimore, MD April27-29th. I hope to see you there!