by Elise Olding | January 31, 2011 | 1 Comment
Select one of the following: A. When your business partners groan when they see you B. When it will cost more to improve than you will get in benefit C. When you are on vacation D. All the above Give it some thought and don’t peek! The answer is D. So why is that relevant [...]
Category: BPM Gartner Tags: BPM, conservation, process improvement, scuba diving
by Elise Olding | January 25, 2011 | 1 Comment
In the US tonight, President Obama gave the “State of the Union” address. I was listening to the speech with not so much of a political ear, but one of rallying a nation around change. It was a brilliant speech from that standpoint. Without judgment about the political issues let me offer my analysis of [...]
Category: BPM Gartner Organizational Change Strategic Planning Tags: BPM, change, change management, communication, Obama, Organizational Change, process improvement, State of the Union
by Elise Olding | January 20, 2011 | 3 Comments
Last month I had the pleasure of going to Kaiser Permanente’s Garfield Innovation Center with Jim Sinur and Brian Blau from Gartner. What a candy store of ideas! Just being there made me feel inspired and more innovative. There’s a lot going on but one thing that struck me was how having the innovation center [...]
Category: BPM Gartner Organizational Change Strategic Planning Tags: BPM, Gartner, healthcare, innovation, process design, process improvement
by Elise Olding | January 10, 2011 | 6 Comments
HAPPY NEW YEAR! I’m back after a holiday break and thinking about what’s in store for 2011. Here are three areas that will gain momentum and we will continue to focus on in 2011: 1. Social BPM Social BPM will move from buzz to a real technique. We have seen successes in the CRM arena [...]
Category: BPM Gartner Organizational Change Social Strategic Planning Tags: BPM, change management, CIO, Organizational Change, organizational liquidity, process, social BPM, strategy
