I like to go grocery shopping at 8pm on weeknights after work. The stores are less crowded. The drawback is that items that I want are frequently out of stock and I end up going back at another time. I’ve now relooked at my shopping habits. If I want certain items I have realized that I need to change my shopping habits.
From a process viewpoint, I could say that this is poor process design on the store’s part. Why don’t they have the shelves fully stocked? Another way to look at this is that it’s not optimal for the store to have too much inventory, extra staff stocking the shelves and selling out daily is a good thing. Does my experience of the process influence a behavior change and is that an intended consequence?
This is always the tension for process design – “just in time” vs. “just when I want it.” In an always on world, what works better? Do businesses influence the desired behaviors with how their processes are designed? What are your thoughts?
As an aside…I’ve been focused on delivering research and traveling – so this is a short blog. It’s longer than a tweet. So is this a “bleet” or a “twog?”
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