Douglas Toombs

A member of the Gartner Blog Network

Douglas Toombs
Research Director
1 years at Gartner
19 years IT industry

Douglas Toombs works in Gartner's Technology & Service Provider organization, providing research and insights into the cloud, hosting and colocation marketplace in North America ...Read Full Bio

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Joining Gartner, as cloud ramps up

by dtoombs  |  November 21, 2012  |  Comments Off

I’ve recently joined Gartner as a Research Director focusing on the hosting and managed services market – namely data center colocation, dedicated and managed hosting, cloud infrastructure as a service (IaaS), content delivery networks … as well as other third-party services (like managed DNS, DDoS mitigation, etc.) that are naturally “adjacent” to the hosting market.


After a 20-year career in IT in which I’ve played the role of both the customer and the service provider, it’s exciting to be able to bring my expertise and insight from both sides of the marketplace to Gartner’s customers. This is augmented, of course, by the number of interactions that Gartner has with clients over the course of a year (about 290,000). Speaking with customers and vendors/providers on a daily basis provides (in my opinion) an unmatched insight into how the marketplace is evolving, and the challenges that IT organizations are facing. Add on to that, the privilege of being able to work with some of my incredibly insightful colleagues here – such as LydiaGregor, Tiny Haynes, Bob Gill, KyleDrue, and the 800+ other Gartner analysts covering every other aspect of IT you could imagine – and it’s been a pretty exciting opportunity in my few months here so far. I’m looking forward to having conversations with many more of you in the months and years ahead.


Although “the cloud” continue to dominate the headlines (and very few people have to wade through more cloudwashing than us industry analysts), I’m actually glad it is getting a bit over-covered in the media because it seems to be having a bit of a “halo effect” across the entire range of service provider offerings that I cover. IT organizations are now critically evaluating their roadmaps and seriously considering what needs to stay in-house, and what could be entrusted to a 3rd party – whether that 3rd party is a SaaS application, cloud IaaS, hosting, or even colocation. IT executives faced with budget constraints, in data centers that have run out of space and/or power (usually power), and tasked by their executives to help grow the business overall – seem far more amenable (to me, at least) to shifting their workloads outside of their “four walls” now than ever before. It’s going to be exciting to watch how this dramatic shift in IT plays out in the coming years.


Thanks for reading, and be sure to follow me on Twitter as well, where I will post whenever I have new blog entries.

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