I had an interesting client call yesterday that reminds me that the flexibility of a SaaS subscription can work both in favor of the SaaS vendor (hey, you don’t have to have a capital budget for us . . . just a bit of operating funds!) and against them. (Hmmm [says the buying organization] we really must cut back drastically and hey, are we really getting enough value from that solution? It’s happening . . . . . .
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