I’m working on some research on the topic of SaaS business continuity risk mitigation. It’s a fascinating subject because without a doubt – some day – a major SaaS vendor will suddenly close its doors and leave its customers high and dry. When a vendor for an on-premises solution stops supporting a solution, for whatever reason, its customers lose technical support but can still run the application. With SaaS, however – the customer of the unfortunate vendor may loose access to its data, functionality . . . . and . . . . .ever more, its community! Just think – all those suppliers – suddenly nowhere to log in to pick up orders, check invoice status, check inventory levels to determine whether to send replenishments. Clearly buyers and suppliers could just simply go back to the old fashioned fax, email, account exec picking up data . . . .and it would work. Maybe sortof kindof anyway, especially if buyers and suppliers hire some short-term administrative folks.
I know my readers are a clever bunch, and I’m wondering if any of you have thought about this and would like to share some other ideas. I’m all “ears!”